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Business Profile

Not Elsewhere Classified

NB Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Not Elsewhere Classified.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:


    They sent me a single email after I submitted this complaint, I’m not calling a company who has been trying to scam me, they are going to try and bully me into paying money I don’t owe! I want the BBB to resolve it on here, if the business cannot provide proof and an adequate response as to why this is happening and to why they chose to destroy my credit? I want it removed from my report and this to end now. I provided the papers showing I owe them nothing according to their accounts and there is no excuse for how a company can do this and only provide the response (we have tried to contact)….I wouldn’t be making this complaint if they’d had and actually provided proof as to why I owe money for a bill that has been paid! In my complaint I asked them to provide substantial proof that I owe this money,  and a solution and refund and they have provided nothing. Because I asked for proof? They cant provide proof? I gave full permission for the company and the BBB to have full access to the account and case with info to get this resolved and this is the response? What a horrible company with horrible morals. My legal aid thinks so too.a false claim and scam from NB Power. They have incredibly destroyed my credit by their own false narrative; we have all the proof stating we owe them nothing and they owe us. How dare this do this to my credit and put a derogatory statement on my credit! I did my part and fully paid, they cannot do this. I expect the derogatory statement on my credit to be removed immediately and the $91.07 credited to my bank immediately.

    This is a scam, and I will not stand for it! The fact they also opened up this claim three months after I disconnected service! You can see they’re hungry for money and need a serious investigation into their company. I can’t believe they can falsely charge and destroy the credit of someone who did nothing wrong but pay them!!

    Business Response

    Date: 23/01/2023

    We have attempted to reach out to this customer by phone and
    email to discuss their concerns. We are waiting on a response.

    Business Response

    Date: 30/01/2023

    We do have updates to provide to you with your situation if
    you can please contact us @ 1-800-663-6272.

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I owned a mini home in Dieppe, NB and we had it moved to our property in Memramcook on Oct 26. I contacted NB power a week in advance to give them notice of the move and to have the power disconnected on Oct 25. When speaking with the NB power, I got them to start the work order number to have the power reconnected to the new property (Work order# TPF004). I was advised that it could take up to 10 days before we can have the power reconnected again. A huge inconvenience but I understand that they need to follow procedures. I hired an electrician, and they submitted the wiring permit online on Oct 30, a confir # was obtained and it was provided to us but, NB power is saying that this was only submitted on Nov 4 (Why did it take a week for NB power to receive the information?). On Nov 7, I called NB Power and spoke with a ******* (Empl ID512) as I was looking for information about adding a new second pole as the power meter seemed to be at the back of the house and our electrician advised that it's illegal to have power cords going over the house (No problem, let's get this fixed). ******* advised that she needs to contact her engineering department as they have no information on cost or procedure which would take an additional 1-2 business days to even find out if there would be an additional charge (adding another delay...). I have no time for additional delays, so I just told my electrician to move the power meter to the front ( add. cost $800). The electrician agreed and moved the power meter to the front on the following day (Nov 8). I called NB power again today, spoke with Nate (Empl ID688), he advised that we have another delay of 30 DAYS to have the power set up after the technical Inspection Services approves the permit. THIS IS UNACCEPTABLE. We have been without power going on 3 weeks. I have 2 young kids at home. I requested a supervisor call back and I have not received a call even after being told it would be 1-2 business days. (On day 3).

    Business Response

    Date: 17/11/2022

    Customer has been contacted to let them know what to expect for this service. 

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:


    They created the problem in the first place and forced a house that I don’t even live at to go without power all weekend because they assumed we are married and attached our bills. However I am not married and tried to tell them that and that I also live at a different address in which I told them and asked that they did add my existing bill from 2017 to my correct address instead since they told me it must be attached to my place of residence however they refused to believe me and I was told that unfortunately there’s nothing they can do until the entire bill of $1500(both combined) was paid in full when in fact my bill should have never been added to that address in the first place. Therefore this whole ordeal is their fault and I believe the proper resident to the address should atleast be reimbursed of some kind for their mistakes and forcing that residence to go without power for the weekend when in fact they had paid there power bill and should not have been punished. This is ridiculous.   

    Business Response

    Date: 14/11/2022

    We are working with this customer to help resolve their
    issues and concerns.

    Business Response

    Date: 17/11/2022

    We have made numerous attempts to
    reach out and to investigate this matter with no response or call back from the
    customer. I have left me name and phone # to reach out to us in order to
    investigate and help look into your concerns.

NB Power is NOT a BBB Accredited Business.

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