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Business Profile

Used Books

Abebooks.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Complaints

This profile includes complaints for Abebooks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Abebooks.com has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Abebooks.com

      500 - 665 Tyee Rd Victoria, BC V9A 6X5

    • Abebooks.com

      5138 Veauredard St Alexandria, VA 22301

    • abebooks.com

      5138 Beauregard St Alexandria, VA 22312

    • Abebooks.com

      1574 Gulf Rd Pmb 185 Point Roberts, WA 98281

    • Abebooks.com

      5138 Beauregard St Alexandria, VA 22312-1936

    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a copy of the *** * * ** through AbeBooks.com on January 1, 2025. The seller for this product is known as ********** and it is based in ********** *******. I was initially told not to expect delivery until the end of January. While checking on the status of my other orders, I noticed that the website listed my package as being delivered on January 8 at 5:25am. I then contacted both AbeBooks and ********** to let them know I had not received this package. ***** ****, a customer service representative at AbeBooks then contacted me on January 11th and said that they had given me the wrong tracking number and that they would rectify this as soon as possible. I was not given any updates until January 22, in which I was told that they had confirmed my order with ********** and given a new tracking number. However, on January 20, I placed a call with ********** to inquire about the status of my order. During this phone call, I was told that ********** only operated within their own university and when I confirmed that I was not a student I was told that they would have to cancel my order and that I should expect a refund to come from AbeBooks as they had not yet received my payment. I was also told that the charge to the account used for this order should still be listed as pending. The account used for this charge does not list the payment as pending and has taken out the money. When I contacted ***** **** about this, my concerns were dismissed and I was told that my order had been shipped. I then tried to ask why I would have been told that my order was not being fulfilled and I have not yet received an answer. I also asked for assistance with filing a refund request as I am not able to complete one on the website and have not yet been assisted. On January 26, I received yet another email from AbeBooks stating that my package had been delivered on January 8 at 10:45am. I am looking to have the charge on my account refunded as soon as possible.

      Business Response

      Date: 28/01/2025

      Hello,

      I see that you've been corresponding with the seller primarily. Our team will contact you shortly to confirm that you've been refunded since your item didn't arrive and the seller wasn't able to resolve it for you. 

    • Initial Complaint

      Date:14/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a book through AbeBooks on 12/7/24. I was not aware I was buying from a seller in India until after I purchased. I was told I'd get a tracking number as soon as it shipped. Fieve weeks later, I still had no tracking number. I've attempted to contact AbeBooks, but they have NO customer service - no phone numbet, no virtual assistant, nothing. They bounce me to T*** ***** ** *****. I demanded a refund about 5 days ago. They sent me a fake tracking number but USPS still doesn't have the package. I've asked MANY times for a refund and I get no reply except the phony tracking # that says their third party shipper still hasn't taken it to the post office. They've ignored all my requests for a refund. Their published customet service numbet is a **** too, as you call it and all you get is a recording saying they don't serve my area. These people are *******! Please help me get my money back. I now know they are completely incapable of fulfilling this order and even if they did, I'm certain it would arrive in horrible condition based on another buyer review that said they don't even wrap their books to protect them in shipping. I'm not paying $35.87 for a mangled book that isn't coming in my lifetime anyway.

      Business Response

      Date: 15/01/2025

      Hello,
      We're sorry to hear of this experience. Upon review I can see you haven't contacted our Customer Support Team yet. We will contact you soon to assist you with resolving this situation.
      Thank you,
      *******
      Customer Support Team Lead

    Abebooks.com is NOT a BBB Accredited Business.

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