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Business Profile

Used Books

Abebooks.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Complaints

This profile includes complaints for Abebooks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Abebooks.com has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Abebooks.com

      500 - 665 Tyee Rd Victoria, BC V9A 6X5

    • Abebooks.com

      5138 Veauredard St Alexandria, VA 22301

    • abebooks.com

      5138 Beauregard St Alexandria, VA 22312

    • Abebooks.com

      1574 Gulf Rd Pmb 185 Point Roberts, WA 98281

    • Abebooks.com

      5138 Beauregard St Alexandria, VA 22312-1936

    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I regret I had to do this complaint but no one was actually listening. I appreciate the prompt response from abesbooks. Thank you

      Business Response

      Date: 24/04/2025

      Hello,

      The customer contacted our Customer Support Team directly and we issued a refund for the order in full on April 23, 2025. We notified the buyer via email that they have been refunded.

      Thank you,

      *******

      Customer Support Manager

    • Initial Complaint

      Date:17/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has not made any improvements since 1996. They charge a monthly fee as well as a percentage off the top of sales, *** *** ********* ***** ** *** ** *** ******* *** ** *** ****** but they have an awful product that creates undue hardship on the people who are ostensibly paying their salaries. A teenager could do a better job maintaining their site. I want to make sure that they understand how poor the service is and I would like to see some actual changes.

      Business Response

      Date: 22/04/2025

      Hello,
      Thank you for sharing your detailed feedback about our platform. I understand your frustration with the current system and appreciate you taking the time to voice your concerns about the user experience, I will ensure your feedback is forwarded to our product development team. Our Customer Support Team is here to help with any current issues while we work on improvements.
      Laurène
      Customer Support Team Lead


    • Initial Complaint

      Date:25/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book and never received the book. I reached out via email multiple times and have recieved no correspondence.

      Business Response

      Date: 26/03/2025

      Hello,
      Thank you for bringing this to our attention. We have searched our records but were unable to locate any previous messages from you.
      For future reference, our Customer Support team can be reached through the Contact Form, accessible via the "Customer Support" link on any AbeBooks webpage: **********************************************
      We have processed a complete refund for your order today. We encourage you to explore other sellers who may have the item you're looking for.
      Best regards,

      Laurène
      Customer Support Team Lead

    • Initial Complaint

      Date:25/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** On October 31, 2024 I ordered ******* * ******** ** ****** **** ********** ****** ** ******* ***** from Abebooks.com. They did not send that issue of ******* to me. The issue I ordered was in Like New Condition. I am still waiting for my issue of ******* #** in Like New condition.

      Business Response

      Date: 26/02/2025

      Hello,
      We're sorry to hear of this experience. A full refund for this order was processed in December 2024 and we hope you can find another copy with another seller.
      Thank you,
      *******
      Customer Support Team Lead

    • Initial Complaint

      Date:10/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.      nd the seller is resisting providing a refund even though they acknowledged they made a big mistake.

      I brought this issue to abebooks and they wrote:

      “All return and refund requests, including reports of items that didn't arrive, must be received by AbeBooks within 30 days of the order's maximum estimated delivery date. As your request exceeds this time frame, the resolution will be at the seller’s discretion.”

      However, according to the seller, I should still be expecting my book in the next 40 days. Therefore, I am in the expected delivery window and am owed a refund

      Business Response

      Date: 11/02/2025

      Hello,
      We're sorry to hear of this experience. We have initiated a refund today for this order and we hope you can find another copy with another seller.
      Thank you,
      *******
      Customer Support Team Lead

    • Initial Complaint

      Date:10/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       I am rejecting this response because:


      I have made it known I will send the book back with a shipping label. I have not been provided a shipping label. I will not send the book back with money out of my own pocket as this was no error on my part. I was sent a completely different book than what I ordered. The isbn did not match up which I can see how an error could have arose in that regard but had they looked at the picture of the book that was provided on the website (which has since been taken down) they would have caught the error. Also the book was described as new- the book i received was not new. I am a student. The book took several weeks to get here- arriving late as it was. I am now having to buy another book costing more and putting the arrival date back even further. I have tried attaching what was ordered and what was recieved but am getting the error message "The file you have uploaded is either too large or a file type we do not accept".

      Kindly provide a shipping label and we can conclude our business. 

      Business Response

      Date: 12/02/2025

      Hello,
      Thank you for bringing this to our attention. Once you send the item back to the seller, we'll issue a complete refund including the return shipping fees.
      Thank you,
      *******
      Customer Support Team Lead

      Business Response

      Date: 13/02/2025

      Hello,
      While we cannot provide prepaid shipping labels, we will reimburse your return shipping expenses once you submit the shipping receipt/invoice to our Customer Support Team.
      Thank you,
      *******
      Customer Support Team Lead

      Customer Answer

      Date: 13/02/2025

       I am rejecting this response because:


      It is not my responsibility to pay out of pocket to ship back a book that wasn’t even what I ordered.  

    • Initial Complaint

      Date:07/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a student. I ordered a textbook that I needed. Shipping was delayed past the date. They told me it would arrive. I reached out with this concern, but they assured me after checking with the seller that it would arrive by the expected date. I’m not sure how that would’ve been possible as at that point they would’ve had overnight it. They would not process my refund request. I checked the tracking and it said it would arrive to the sixth and instead of the fifth, so I requested the shipping be refunded. Now the book is not arriving and I would like a refund they will not respond.

      Business Response

      Date: 10/02/2025

      Hello,
      We're sorry to hear of this experience. We have sent you a message with further steps regarding this situation.
      Thank you,
      *******
      Customer Support Team Lead

      Business Response

      Date: 12/02/2025

      Hello,
      We sent you an email on February 11, 2025 and I have re-sent it now. Since your bank initiated a chargeback, we are no longer able to process a refund on our end unfortunately.
      *******
      Customer Support Team Lead

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thanks to everyone who had a hand in bringing about this final resolution. 

      rnia Books, Miami Address, then somewhere else it mentions you being in Jacksonville, Florida, and then AbeBooks.com is in Canada, this is beginning to sound more and more like a ***** ****** (********* **** * ** **** ****** ** *** ************ ** **** ***** ** ***** *********** ** *** **** ** **** ** ******* *** *** ***** **** ***** ****** ** ** ***** *** ** ***** ***** *** *** ***** *******. 

      I truly wished this had been a much better experience because I would have given you so much more business, but that is only likely to happen now, pending the outcome of this transaction and how well you handle customer service, from here on out. I did already re-purchase this title elsewhere because this comes off, like way too much drama already, and bad, bad, bad vibes! 

      Business Response

      Date: 07/02/2025

      Hello,
      We're sorry to hear of this experience. A full refund for this order has been processed yesterday (February 7, 2025).
      Thank you,
      *******
      Customer Support Team Lead

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 05/02/2025

      Hello,
      We're sorry to hear of this experience. We have processed a full refund for this order after you contacted our Customer Support.
      Thank you,
      *******
      Customer Support Team Lead

    Abebooks.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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