Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 52 Customer Reviews
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Review fromB. E.
Date: 23/01/2023
Terrible. My payment information needed updating. I have made four attempts, have updated it, and still the payment hasn’t gone through. Every time I contact them it involves long periods of waiting etc.. Not impressed. I feel like cancelling the whole thing.
B C A A
Date: 25/01/2023
Hi *******, It was a pleasure speaking with you this afternoon and I am very sorry that you were not able to renew your membership this year without the added frustration. As discussed, I have added goodwill to your account which you can use towards your next membership or home renewal and I have sent you an email with my direct contact information if you need anything in the future. Thank you, Ruth-Anne F****** Manager, Customer Care - BCAAB. E.
Date: 25/01/2023
A wonderful customer service representative phoned me, and I was pleased with her kindness and understanding. The matter has been satisfactorily resolved.Review fromK. P.
Date: 12/01/2023
AVOID AVOID AVOID. All BCAA does is send you a higher home insurance premium year after year without explanation. Their whole business model is basically to prey on the elderly by promising "discounts" based on being a member. I was almost 20 years in CLAIM FREE until I realized that I was paying nearly 3X more than every other local insurer had quoted for the same policy. They *** without any due diligence and certainly DO NOT represent their members. I am all for making a profit or offering premium services at higher prices, but this is just plain unethical. No wonder they exited the travel business, I am sure that they won't last much longer in insurance as their customer base ages out. Even when you try to cancel they nail you with a $250 fee and make you jump through hoops to try to back out after being a loyal customer. Put a stop payment on the account and never look back!B C A A
Date: 18/01/2023
Hi Mr. *******, I am sorry to hear that you remain unsatisfied with the support provided by one of our Customer Care team members. As he stated, based upon your length of membership and your service experience, we were happy to cancel your policy on a pro rate basis, which is not industry standard, and waive the $250 fee. In order to cancel the policy, we do have legal signature requirements and, regrettably, we have not received the documents at this time. If you would like to proceed with the cancellation, please reach out to our Customer Care Team member you spoke with and he will be happy to assist.K. P.
Date: 18/01/2023
The amusing thing is that you had no issue using ******** to complete the very same documents for my other policy with you. Why wasn't this remote signing option ever presented in the case we are referencing here? I have already offered to send a PDF of an official certificate from Victoria yet you insist on me making arrangements across town with other members of my family to obtain some signature that is totally irrelevant. I have gone through your complaints process with the Ombudsperson email address and are continually stonewalled by your customer service people. Sorry, but I don't have the hours it takes to play your games after losing many thousands of dollars in trusting you over the course of 20 years. What is NOT industry standard is how you deal with your customers ** ********* ** **** *** ******* **** *** ******** ** **** **** **** **** * ******Review fromCatherine R
Date: 23/12/2022
Bcaa has the worst customer service. They have cancelled my tow twice. Once because I have to wait 12 hours so I upgraded my membership to avoid paying $100 for the tow and second time they said they would change my tire which I don't have a spare for then the tow truck guy ********* I got the wrong number and when I called back they said they can't tow my car because I don't have me plate number. My car is in North Vancouver and I live in Surrey. They're horrible **** people giving me the run around trying me I asked for a tire change not a tow. They're **** and unprofessional and clearly only do what benefits them. ********* **Review fromJoseph K
Date: 26/11/2022
The service at BCAA has deteriorated to the point that the descriptor, “unreliable” is has become a gigantic understatement. I have called three times and have been waiting months to talk to a manager about my account. I’m beginning to wonder if BCAA managers even exist. One star is more than generous considering the unavailability of customer service and support.B C A A
Date: 30/11/2022
Hi *** **************, I am so sorry to hear about your wait to speak with one of our Managers. I have forwarded your concern to our Customer Care Automotive Team over in Road Assist to reach out to you. Thank you, Ruth-Anne F****** Manager, Customer Care - BCAAReview fromMark G
Date: 08/10/2022
BCAA charged me for this year without my permission with their automatic renewal. No warning at all. I had health issues and was not even thinking about it as I was hospitalized. I have been with them going on three years and have never used any of their services. I think their basic membership is useless, only a measly 5 kilometer tow, and their terms and conditions are too harsh. I tried to cancel the membership after 2.5 months and they refuse to give me a pro-rated refund. They are also very difficult to get a hold of. I finally got through and agent did cancel my renewal for next year. Now I have 9 months to go with something that is essentially useless to me. What a waste of money , A very callous business. I advise everyone to shop elsewhere.B C A A
Date: 13/10/2022
Hi ****, Thank you for reaching out and I can certainly understand your frustration. Normally, our memberships are non refundable however, given your extenuating circumstances, I am happy to refund the amount of premium you paid this year as a gesture of goodwill. By refunding, rather than cancelling, your Basic membership will be valid until renewal date. Please allow 10-14 business days for the cheque to arrive at your address on file. Thank you, Ruth-Anne F****** Manager, Customer Care - BCAAReview fromMario V
Date: 27/09/2022
In 2019 I received a renewal notice for my truck insurance and assumed I was covered. To my shock, I was in an accident and the renewal did not include basic car insurance and I was for all intentions not insured. This insurance company does not put client first and I will never deal with this sham outfit ever again. They auto renew everything without contacting client to inform the if they missing anything to ensure they fully covered.Review fromMara S
Date: 29/08/2022
If I could have rated it 0 I would. I have been a loyal customer for 19 yrs and all that BCAA can offer me is a 1 penny discount. What a joke. They give me a $ 5.49 saving and then tax is $5.48. So a huge saving of 1 measly Penny. Ask me why I'm so ****** and keep my account? Not a happy customer.B C A A
Date: 31/08/2022
Hi *****, Thank you for being a loyal member with BCAA. We do value and appreciate our members and will have one of our Customer Care team members reach out to you to discuss your membership renewal. Thank you, Ruth-Anne Fanning Customer Care Manager - BCAAReview fromAna Bella L
Date: 26/08/2022
BCAA saved my day!!! Thank you so much! I failed to get the name of the BCAA roadside assistance who came and got my car unlocked. It was one of those days when I wasn’t very mindful. Lots going on and I threw my stuff in the car including my key and got locked out. But again, thank you BCAA for helping me out! Grateful for the valuable work you do! ????B C A A
Date: 30/08/2022
Hi *** *******, We appreciate the positive review and we are so happy that we were able to help you. We will be sure to pass this along to the team so they get the recognition. Thank you for taking the time to let us know, Customer Care BCAAReview fromSanjay C
Date: 10/08/2022
I got my vehicle towed on June 22nd, 2022 which resulted in vehicle damages and costed me $211. The responsibility lies with BCAA for not towing the vehicle on a flat bed. Interestingly, there is no email address on their website where you can file a complaint. I have written three times to their general complaint forms, with no response to this date.B C A A
Date: 11/08/2022
Hi ******, Thank you for reaching out to BCAA. We are sorry for the delay in responding to your email. We have requested a cheque to be mailed to your home address in the amount of $211 and have added $120.75 to your account with us which will cover your next primary membership renewal. Thank you, Ruth-Anne F****** Manager - Customer Care BCAAReview fromR. B.
Date: 06/07/2022
When my car was written off as a result of an accident, BCAA offered $8000 and refused to consider anything I said in a 34 page document with evidence that the value was higher. I had to take the claim to arbitration, where I was awarded $12000, or 50% more than BCAA was willing to give. This company was unprofessional throughout the process, which took over 8 months to complete.B C A A
Date: 11/07/2022
Hi ****, We are sorry to hear about your claims experience and understand your frustration. We have reviewed your claim with *** and understand that you followed the claims complaint resolution process and worked with the Appraisal Manager in order to finalize your claim. We appreciate and value all feedback from our customers and thank you for taking the time to provide us with feedback regarding your claims experience.R. B.
Date: 11/07/2022
BCAA/CAA was forced into arbitration when I refused to accept their appraisal. This is as far as it can be from 'working with the appraisal manager.' To describe the process this way is just ridiculous.
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