Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 52 Customer Reviews
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Review fromSarah M
Date: 04/01/2024
I did not purchase a membership, only a policy, which I informed customer support that I wanted to cancel and was told that my policy had been cancelled in November. Currently it's January and I've discovered over $200 of charges from them, so my policy was not actually cancelled. I am on EI now and CANNOT afford their *********!
B C A A
Date: 05/01/2024
Hi *****,We are so sorry that this happened. It looks like you were able to connect with one of our team members yesterday and they have expedited your refund. Please accept our apologies and reach out if you need anything further.Review fromTanya M
Date: 15/10/2023
The BCAA tow service was a truly great experience in a stressful situation. My alternator was shot but I had just enough power to get home to drop off my ********** Then he towed my car to the shop so I could wait til it was fixed. BCAA saved me a lot of $ and stress. I didnt get the tow operators name but he was everything we needed for our situation. BCAA is worth every *****. As a BCAA long-lifer I recommend them to everyone. Thank you BCAA!B C A A
Date: 16/10/2023
Hi *****,We are sorry to hear about your alternator and are pleased we were able to assist you when you needed us. Thank you for taking the time to let us know about your great service and we will be sure to let the driver know! We appreciate you being such a long time member and look forward to providing you with peace of mind for years to come.Review fromJosie R
Date: 23/09/2023
I recently became a member if BCAA. I had a flat tire and the young man (*******) who attended was so kind, helpful, and professional. I would highly recommend this company. I did not realize how many perks come with the membership, really glad I joined.B C A A
Date: 25/09/2023
Hi *****,We are thrilled to have you as part of our BCAA family. Thank you for passing along a commendation for ******* - we will make sure that we let his leaders know! And you are right. there are many perks to being a BCAA member. Check out ways to save here: **************************************************************.Review fromAnna V
Date: 15/09/2023
Both my husband and I had purchased travel medical insurance at the BCAA Kerrisdale branch from ***** on several occasions. We enjoyed dealing with ***** as she was very knowledgeable. Last week after we had purchased our insurance from ***** we asked her to book an appointment the following week with my daughter to also purchase travel medical insurance. We went to the 9:30 a.m. appointment today that ***** scheduled for us with her only to be advised that ***** did not start work until 10 a.m. At this point our options were to wait for an additional 30 minutes for ***** or to see another agent. Why would ***** schedule an appointment with herself for 9:30 a.m. if she did not work until later? If there had been a schedule change why did someone not call to advise us as then we would have arrived at 10 a.m. rather than 9:30 a.m. We ended up using another agent for the insurance and asked that ***** call us as we had a question. We have not yet been contacted by *****.Review fromLaura C
Date: 10/09/2023
Only giving one star because I had to give at least one star. Otherwise it would be none! They made my husband wait 11 hours stranded with a blown out tire. Each time he called they would bullshit him and say help would be there within and hour or two. 11 hours is absolute insanity!!! He was not expecting the tire to blow out so he had no food/water the entire time. His trip was only supposed to take about 4 hours to his destination and then back home. I know it’s helpful to have their service, but it doesn’t make it ok for them to allow for somebody to wait that long. Get your guys’ **** together.B C A A
Date: 10/09/2023
Hi *****,
We are very sorry to hear about your husband's recent Roadside Assistance experience and understand your frustration. We will have someone from our Automotive Customer Care team reach out to you or your husband to discuss.
Thank youReview fromMelisa A
Date: 02/08/2023
I needed a home insurance for my new place.I spoke with two agents from BCAA. The first agent was so hard to communicate with, she was so negative and I was about to give up and move forward with another insurance company but the second agent, Ravinder S**** was amazing. She patiently listened to my needs and she did her best to make sure I get my insurance on the same day and accurately. I am so thankful and that is a great example of how employes can make the difference in customer satisfaction.B C A A
Date: 03/08/2023
Hi *******,
Congratulations on your new home! Thank you for taking the time to recognize ******** for her amazing service issuing your new home policy. Our Home Insurance is best in class and we appreciate trusting us with your home insurance. We value your business and look forward to serving you with your membership and insurance needs for many years to come.
Review fromDale P
Date: 02/08/2023
I broke down in my old classic car on Tuesday August 1st and the towing service I received was amazing, the driver took great care and attention throughout the whole process. Greatly appreciated.B C A A
Date: 03/08/2023
Hi ****,We appreciate you taking the time to let us know about your recent Roadside Assistance experience and are thrilled to know that our driver took great care of your classic car! Thank you for being a valued BCAA member and we look forward to seeing you again soon.Review fromarlene r
Date: 18/07/2023
BCAA strikes again ... i attempted to cancel auto roadside assistance membership but was told i would have to await another 7 months even if i didn't have a car to drive ... "you can use your membership as a passenger in another person's car" they tell me ... they refused to cancel ...so theft from bcaa of $140 ... DO NOT TRUST THIS COMPANY .. I've been bitten twice by them... my badB C A A
Date: 19/07/2023
Hi ******,Thank you for taking the time to speak with me this evening and trust that you are satisfied with the resolution. For future reference, our membership terms and conditions are available on bcaa.com which outlines, in part, that memberships are offered on an annual basis. We appreciate your past membership and hope to see you again in the future. Thank you, Ruth-Anne F****** Manager, Customer Care BCAAReview fromPierre Coupey
Date: 28/06/2023
A few days ago BCAA kept me waiting for approx 2 hours before a tow truck operator arrived to jump start my battery. Had I not kept calling BCAA every half hour or so (and being placed interminably on hold), my wait for a service truck might have been much much much longer due to their inattention. As they had no service trucks of their own in the area, they had to call two different towing companies before the second company actually dispatched a truck, which the first company failed to do, even after BCAA placed a red flag on my call. I'm beginning to wonder if BCAA is worth it. The next day, as my battery really was dead, I called the second towing company to come and give me a jump start instead of calling BCAA, as I couldn't afford another long wait for service. That company charged me close to $110 for the jump start. But at least I got my car to the dealership. Please improve your service BCAA.B C A A
Date: 29/06/2023
Hi ******,We are sorry to hear about your recent Roadside Assistance experience. We will have someone from our *********************************** reach out to you to hear more about this and work towards a resolution.Thank you,Customer Care, **********************Pierre Coupey
Date: 04/07/2023
Still have yet to hear from a BCAA representative.Review fromDebra L
Date: 17/06/2023
I needed a tow truck on Monday June 2nd 2023 and Mike arrived ahead of schedule .super nice guy with a great attitude and compassion.very helpful and thoughtful through my ordeal.a huge pat on the back to Mike.i am so happy I bought my bcaa package and would refer it to anyone.thank u for sending MikeB C A A
Date: 20/06/2023
Hi *****,Thank you so much for letting us know and for recognizing **** being there for you when you needed assistance! We appreciate you being a BCAA member and hope to provide you peace of mind for many years to come.
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