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Business Profile

Security System Monitors

Liberty Security Systems Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Liberty Security Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Security Systems Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID 21171891, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** **********

      Business Response

      Date: 30/01/2024

      To Whom It May Concern,

      Please find Liberty Security response to Complaint ID 21171891
      below:
      Our Loyalty supervisor contacted Ms. ********** on January
      26, 2023, to promptly address her concerns regarding ongoing payments following
      the cancellation. After swiftly receiving the necessary documents from Ms.
      **********, we expedited the refund process for the overcharge. We sincerely
      apologize for any inconvenience and frustration this may have caused, and we
      extend our heartfelt appreciation to Ms. ********** for her patience throughout
      this process.

      If you have any other questions or concerns, please contact
      me directly at ************** **** ***

      Regards,
      ******* ************
      ****** ******** Customer
      Experience & Operations Support

    • Initial Complaint

      Date:14/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Liberty home secutity allowed my son to hook up a home security system in my name not only did they do a credit check on me but also did one on my husband who’s name isn’t even on the thing then because my sone couldn’t pay they have put my name in collections my son had said that when they came to the door to sell this system he believed it to be a year contract and all of a sudden it was a 7 year contract I who in there right mind would agree to that so now there coming after me for over 3000 dollars and I didn’t sign anything because it wasn’t me they sold it to they need to remove my name out of the collection and fix there screw up

      Business Response

      Date: 25/10/2023

      To Whom It May Concern,

      Please find Liberty Security response to Complaint ID: ********
      below:

      Upon reviewing the circumstances, we acknowledge that both
      parties were signatories to the agreement. We are in the process of thoroughly
      examining the details of the verbal welcome call, as well as the credit checks
      performed on you and your son. Rest assured; any discrepancies will be
      rectified promptly.
      We also take note of your concerns regarding the contract
      duration. Our aim is to provide clarity and address any misconceptions in a
      timely manner. We are committed to finding a resolution that aligns with the
      best interests of all parties involved.
      Furthermore, we are expediting the process to potentially
      remove your name from collections. This matter is of paramount importance to us
      and will be handled with the utmost urgency.
      In order to ensure a seamless resolution, a supervisor from
      our team will be reaching out to you shortly. Their expertise will be at your
      disposal to discuss the matter further and work towards a resolution that meets
      your satisfaction.
      Please accept our deepest apologies for any distress this
      situation has caused. Be assured that we are fully committed to bringing this
      matter to a satisfactory conclusion as swiftly as possible.

      If you have any other questions or concerns, please contact
      me directly at ************** **** ***

      Regards,
      ******* ************
      Senior Manager, Customer
      Experience & Operations Support

    Liberty Security Systems Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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