Complaints

This profile includes complaints for Liberty Security Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Liberty Security Systems Inc has 3 locations, listed below.

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• 

  Liberty Security Systems Inc

  5640 104 St NW Edmonton, AB T6H 2K2

  
• 

  Liberty Security Systems Inc

  PO Box 17121 West Palm Beach, FL 33416-7121

• 

  Liberty Fire & Security Solutions INC

  PO Box 17121 West Palm Beach, FL 33416

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  ********** ********
  
  
  
  I am rejecting this response because:I feel that the issues should have been dealt with way before the six months certainly the change of address (yes ***** signed the contract but as I told **** he was to pass it by me as ***** has short term memory loss and ptsd and I have power of attorney on him also the courtesy call one week later was with ***** (on both occasions I was not home due to doctors appointments…for the installation and the call).this has created very high stress in our home me having to deal with ***** with his anger/ptsd and I feel we were deceived by the sales rep saying it was 24 months and typin contract for 36 months .with *****s condition being somatoform disorder and ptsd I can not go through anymore stress from liberty security .If it took 6 months to correct change of address from a security company it doesn’t give me much trust in their company for the next 3 yrs .They state they gave us 6 free months but I actually paid may, June ,July and aug  bill of 79.34 each month until I told then in sept don’t bother taking payment and to come get their equipment as it still was not working and I felt it was a breach of their contract as their service was NOT working in sept.When they called and and asked me what they could do I said. I would accept a 24 month contract and they said no.The six months free are really not free as I paid 4 of those months.
  
  
  
  Sincerely,
  
  
  
  ******* *********rom liberty with wrong address so I called liberty and again was promised address was changed and correct this time( for the fourth time).I contacted liberty and told them to come get there system due to breach of contract (system was not working as of yesterday for smoke alarm and the address was still not correct)

  

  Business Response

  Date: 11/10/2022

  To Whom It May Concern,
  
  Please find Liberty's response to
  Complaint ID: 18170446 below:
  
  ******** had spoken to our Loyalty
  Representative in August 2022 regarding the agreement term and sales representative,
  at that time we advised her that we have the signed agreement as well as the verbal
  welcome call confirming the monitoring term, rate and address. The Loyalty Representative
  also escalated the complaint regarding the Sales Representative to their Manager
  and confirmed that no other personal information was given. 6 months free
  monitoring was also given as goodwill for her poor experience.
  
  ******* then spoke to our Senior
  CSR on October 4, 2022, regarding the incorrect address and service issues and
  at that time it was explained that during each service request we were able to rectify
  the problem and none of her service calls impeded us from the ability to monitor
  her system overall. We did resolve the incorrect address and updated her
  account information as well as offered an additional free month monitoring.
  
  Our Customer Service Team Leader
  called ******** on October 7, 2022, as a follow-up where it was explained that
  there are currently no pending service issues. ******** requested additional free
  monitoring which I declined as this issue has been addressed.
  
  If you require any further
  clarification on this matter, please contact me directly at 1-866-926-7233 Ext
  303.
  
  Thank you,
  ******* ************
  ******** ******* *******

  

  Business Response

  Date: 03/11/2022

  ***** ******* ************ **********************************
  ***** ********** ******** ** **** **** **
  *** ***** ******* **********************
  ******** ******* ******** ********* *** ********

   

  ******** and I have spoken again a few times this week regarding the billing and agreement terms as well as obtaining the power of attorney documents. During those conversations, Liberty has agreed to adjust the agreement to 24 months and honour the 6 month credit that was previously given. All address information has been updated. I trust that this is now resolved to ********'s satisfaction. 

   

  ******* ************ 

  Customer Answer

  Date: 03/11/2022

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18170446, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********