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Average of 123 Customer Reviews
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Review fromRaymond E
Date: 25/08/2022
Absolutely terrible customer service. Had a basement window installed with a concrete cut. The window and drainage was not installed properly and during the freeze thaw cycle of the winter our basement flooded.After over 8 months Ecocline refuses to compensate us for the damages down to the carpet and the drywall. Windows are good, but you better hope nothing ever goes wrong because they will not help.LONGER VERSION: After finally talking to their customer service representative, they still refused to provide compensation for the damage done. They threw it all on their sub-contractor, who did fix the initial issue back in May - but compensation for the damage never came.They still hold to the view that there was no installation issue, despite the fact that they had to send someone one to dig our window well deeper and install weeping tile - which was not initially installed.All of this took over 8 months and we were incredibly patient and respectful. When pushed for the compensation Ecoline still refused to honor their responsibility, and tried to off load everything onto the sub-contractor and made the sub-contractor that they were going to seek compensation from be the decision maker if they were at fault. Shockingly, the sub-contractor that Ecoline would be going after concluded they were not at fault.Throughout all of this we were only seeking compensation of $750 to replace drywall and a carpet. Ecoline continually refused this reasonable request. Only after putting this review up did they offer money.They said they would pay us $600 to take down this review and sign an NDA style agreement.We have refused.Do not use this company, they will never put their customer first and will find every way to inconvenience you.The worst customer service I have ever experienced - when a company has to bribe you to not have a negative review, beware!Review fromMeghan D.
Date: 15/08/2022
My name is Meghan from Central Alberta area. I used Ecoline windows to do all the windows on my main level. They did incredible! Their service was quick, thorough and thoughtful. They walked me through the whole process to make sure i was understood the service and was happy with the product. They made adjustments as hurdles came up and explained as they went. I couldnt be happier with my experienced. The window quality is amazing and the price was right. Not to mention they helped me get set up for governemnt grants to help with thr cost even more.Thanks to Nic and his team for all their hard work. Would recommend you guys all day long!!!
Ecoline Windows Calgary
Date: 05/10/2022
Thank you very much for your excellent review, we can not be more happier reading such positive feedback from our customers.Enjoy your new windows and please note we are always here if you need us. Thank you again.Review fromDAGMAR H
Date: 13/08/2022
We contacted Ecoline for the simple reason their reviews were good. When Vlad C. came out to provide us with a quote for window replacements, we could immediately see that he knows this business. A few hour later we received his very comprehensive quote, leaving no room for surprises. A quality product for a decent price. We're excited to see our window replacement project to completion with Ecoline.Ecoline Windows Calgary
Date: 05/10/2022
We were very excited to read your review and we will make sure to forward it to your project manager. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.Review fromGerrit V
Date: 08/08/2022
Ecoline has delivered as promised , the two day installation was done on time and exceed expectation . Very well priced and excellent quality. Will definitely recommend Ecoline Windows and Doors .Ecoline Windows Calgary
Date: 05/10/2022
We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.Review fromSally J
Date: 05/08/2022
*********************************** project manager from ********* provides good service, he is enthusiastic and responsible, and help u solve everything include save money.Ecoline Windows Calgary
Date: 05/10/2022
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.Ecoline Windows Calgary
Date: 05/10/2022
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.Review fromWei J
Date: 03/08/2022
I am glad to choose Ecoline to replace my window, sales representative is nice and supply good explains on product, either their service center is good, almost every proceeding they communicate with you in time. Their installation team is professional with quick step. Hope Ecoline keep their good service attitude and help residents update our property.Ecoline Windows Calgary
Date: 05/10/2022
We're glad you were satisfied with all aspects of your window replacement. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.Review fromAngela C.
Date: 02/08/2022
Ecoline helped us replace 4 windows and our front door. I was amazed at how quickly it was done and how clean the left the house. Will be using them again later to replace our basement windows.Ecoline Windows Calgary
Date: 05/10/2022
Thank you very much for your excellent review, we can not be more happier reading such positive feedback from our customers.Enjoy your new windows and please note we are always here if you need us. Thank you again.Review fromWilliam Z
Date: 30/07/2022
EcoLine Windows provide excellent services for my windows upgrading. From project manager, *****, to ************ are very professional and worth to be trusted. They will make your mind peaceful.Ecoline Windows Calgary
Date: 05/10/2022
We were very excited to read your review and we will make sure to forward it to your project manager. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.Review fromCarrie H
Date: 30/07/2022
***** from Ecoline was very professional and helpful, provided me with the best service. Hes been very patient with me on finding the best financial plan for my project. Im looking forward to the windows!!!Ecoline Windows Calgary
Date: 05/10/2022
Thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.Review fromEileen E
Date: 29/07/2022
Ecoline windows ** somehow missed the fact that I am hard of hearing despite telling them that I can't hear well on the phone and to text me instead. They did email me in regards to installation procedures yet they did NOT INFORM me of the exact day either by email or by text. I came home from an errand seeing three men waiting with no warning. If I had known ahead of time, I would have secured my cats properly in a room so they wouldn't interfere with the windows and sliding door installation. It was about the safety of my cats. So yes, one of my cats got hurt and had to go through emergency surgery the same day. I am aware of no proof of how the accident occurred yet at least I want an acknowledgement rather than being ignored. I emailed my concerns and tried to leave a message. No response so far.Ecoline Windows Calgary
Date: 05/10/2022
We can see that an email was sent to you on July 14th (5 days before your installation), and is stated both the date and the time. This is the first paragraph of that email: "This email is to confirm that Ecoline Windows will be coming out to install your order on Tuesday July 19, 2022, Installers will arrive between 09:00am and 11:00am."
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