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Business Profile

Utility Contractors

Direct Energy Regulated Services

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.15

Average of 24 Customer Reviews

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Review Details

  • Fernando C

    Date: 28/09/2022

    I just received a letter of welcome to their services and Ive never contacted in any shape or form. I've never authorized for Direct Energy to be my reatiler? How did this even occur? I think this is called slamming. I will be calling Direct Energy in the morning a its late.

  • Jeremy V

    Date: 22/09/2022

    Horrible company!!! Less than 24 hour disconnection notice. I have the proof, but now stuck with no heat or hot water for 5 days even though I paid them 12 hours from my disconnection notice being delivered. Its not like I didnt have the money, give proper notice maybe a phone call!!!!

  • Serena L

    Date: 29/08/2022

    Absolutely the worst Electricity provider in Alberta. ******** consumers more now than ever. Why would anyone wanna pay extra monthly charges when you can save money by to the distributor **** ******** first hand.

  • Bert W

    Date: 12/08/2022

    I moved out of the city to a rural area that Direct Energy does not have access to. I cancelled my city account and asked to move services to new address. Once I realized DE cannot supply services I cancelled all services with them. Months later, I am still being billed "direct deposit" for an erroneous account, and I have had correspondence with DE 5 times to rectify the situation.Many e-mails they do not even acknowledge, customer service is the worst of any company I have EVER had to deal with.

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