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Business Profile

Utility Contractors

Direct Energy
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Direct Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Energy has 2 locations, listed below.

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    • Direct Energy

      PO Box 1515 Stn M Calgary, AB T2P 4K2

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    • Direct Energy

      1850 10303 Jasper Ave Edmonton, AB T5J 3N6

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    Customer Review Ratings

    1.15

    Average of 22 Customer Reviews

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    Review Details

    • jianjun s

      Date: 16/07/2022

      The gave me a budget plan last October for six mouth , when this plan was over and I refused a new budget plan. I used O natural gas on June, but they charged me for $494.12

    • Gayle T.

      Date: 12/07/2022

      I signed up with Direct Energy four years ago and am on their equalized billing plan. When I took out the plan my house had original windows and doors (from the 50s) and the furnace was always running. My **** was $102 per month. Two years ago I replaced everything and my gas **** should be going down. The furnace now runs half as much as before. But I just got a letter from Direct Energy that my monthly **** is $163 starting next month. A 60 percent increase and I noticed theres no customer service number on their letter.Not only is this incredibly poor customer service, how can my **** possibly need to go up by $60?I am retired and living on a fixed income and this is a lot of money for me. After the last two years of Covid, now the war in ****** and everything has gone up. Maybe large business needs to support their customer by lowering their profit margin and keep utility costs within affordable limits of consumers. I am not happy and feel I am being ripped off.

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