Business Profile
Buying Clubs
CostcoHeadquarters
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Complaints
This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,376 total complaints in the last 3 years.
- 618 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****f their team wouldnt be showing up. Even after confirming that a redo was necessary, it took months to schedule, with repeatedly missed appointments causing disruptions to my work, travel plans, and pet care each time. The replacement itself was poorly executedthe wall was warped, and the shower door wouldnt close properly. After months of unreturned calls, and more missed appointments, a team finally replaced the wall, but issues persisted. Another inspection confirmed the wall required replacement again, and I had to follow up after two weeks of silence. There were three additional no shows for confirmed appointments after this, which has led to radio silence from the Reborn team. After a year of delays, unresponsiveness, and poor workmanship, I am seeking rectification for the unfinished project, disruption, costs, and inconvenience caused. I trust Costco will assist in supporting the resolution to this matter promptly. Thank you.Business Response
Date: 05/22/2025
Costco and Reborn Cabinets have spoken with the member and the member has accepted a resolution offer. Thank you.Initial Complaint
Date:05/21/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* **Business Response
Date: 05/21/2025
Costco is researching this return and refund. An update will be given within the next 1-2 business days. The member has been contacted to advise that Costco is working with internal teams to review and determine if eligible for refund. Thank you.Initial Complaint
Date:05/20/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****ivered, leaving us no ability to cancel or go elsewhere. We were left with no leverage and no support from either company.Resolution Requested:I am requesting financial compensation for the difference in interest costs I now face due to the failure of Costco and ****** to uphold the agreed financing terms. Specifically, I seek either:A reimbursement equivalent to the interest I will now incur using a *****% APR credit card instead of the original 7% Klarna financing, or A reinstatement of the original Klarna plan with retroactive application to the balance currently on my credit ******* a minimum, I expect formal acknowledgment from both Costco and Klarna regarding this breakdown in service and a meaningful effort to correct the harm caused by their ********************.Business Response
Date: 05/21/2025
Costco has apologized to our member for her experience, Costco was also able to clarify with the member the disputed amount and the compensation has been processed and member has been informed of 3-7 business days for the credit to reflect into her account. Thank you.Initial Complaint
Date:05/19/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ****Business Response
Date: 05/22/2025
Costco has contacted the member and has addressed all of the issues in the complaint. Costco considers this issue resolved. Thank you.Initial Complaint
Date:05/19/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have not received the shop card yet but will accept this as a resolution when it is received
Sincerely,
***** *********Business Response
Date: 05/21/2025
Due to the inconvenience the member experienced, we offered a Costco Shop Card which the member accepted. Thank you.Initial Complaint
Date:05/17/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******iven the same vague response: that the company is "working on it." But after weeks of no tangible progress, I no longer believe they intend to correct the work or honor the refund offer.Ive remained patient and cooperative throughout, but I feel this company has taken advantage of my trust. I am not asking for anything beyond what I paid for, a professional, quality installation, and this experience has been financially and emotionally frustrating.I am seeking one of the following resolutions:A full refund of the cost of the stairs so that I can have another company reinstall them; or A full and proper reinstallation or correction of the stair noses to meet expected quality standards and the agreed upon refund for work we completed as discussed with *** ********.The issue was also addressed at the Costco service desk in store and with ******** *****, the **** Concierge Support for Costco, and ***** ******, the ************ Network Concierge Manager.Business Response
Date: 05/22/2025
Costco has made contact with the member to review her concerns. Costco, **** and the dealer are investigating solutions and we will continue to work with the member to reach a resolution. Thank you.Initial Complaint
Date:05/16/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Business Response
Date: 05/19/2025
Costco has attempted to reach the member to discuss the issues with cancelled orders. The determination is for a breech of the reseller agreement, but an exception is being made to reinstate online shopping privileges. Costco will insure the member connects with an agent to go over the terms. Thank you. This BBB has been answered.Initial Complaint
Date:05/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Costco Travel Failed to Submit Confirmed Airline Seats Now Refusing to Compensate On May 11, 2025, I booked a Hawaii travel package through Costco Travel (Booking #: C464102323). During a recorded phone call, the agent confirmed my airline seat selections:Outbound (UA1721): 19L, 19K, 19J Return (UA1722): 25A, 25B, 25C I accepted these seats, and there was no mention of additional charges. These selections were clearly confirmed by the agent.However, Costco Travel failed to submit the seat requests to ***************. As a result, I was later assigned scattered and undesirable seats (e.g., 46D, 47F, 35E). This was not due to the airline reassigning it was a failure on Costco Travel's part.After I raised the issue, a Costco Travel supervisor confirmed that:The agent did select and confirm the seats The selections were not submitted Management refuses to reimburse me or fix the mistake With a minor in my family, I am now expected to pay $1140+ to reselect the same seats for my family, including a minor.This is not acceptable. I request either:Restoration of the original seat assignments (or equivalent), or Reimbursement of the seat selection fees I am now forced to pay I have a full recording of the booking call as evidence and am willing to share it if needed.Desired Resolution:Reimbursement of seat selection fees (approx. $1140), or assignment of equivalent grouped seats at no extra cost.Business Response
Date: 05/16/2025
The supervisor contacted the member to assist with his seat assignments. In his email, the member emphasized the importance of ensuring his family is seated together on both flights. After working with Mr. *** he agreed to seat assignments. The supervisor informed him that he would need to purchase the seats on his end and could then email a receipt. Once the purchase is complete and receipt received his booking would be updated and a refund processed. Mr. ** agreed to this arrangement. Thank you.
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