Complaints
This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 398 total complaints in the last 3 years.
- 116 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
Business Response
Date: 05/19/2025
Hi *****,
I sincerely apologize for any issues you've experienced in attempt to unsubscribe from receiving our emails. I am sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thank you for your prompt response. I have attached pictures of the bushes...the trees were planted last year, also bought at TSC. The boxes were recycled and do not have any pictures of those. I have also attached the online invoice for the trees, not bushes, I purchased..Business Response
Date: 05/20/2025
Hi ********, We are so sorry to hear you have had such a poor experience with the ARBORVITAE ******* TREES you ordered. Because its important to explore all options for your order and provide you with the best possible solution, please provide us with pictures of the plants you received. Be sure to provide photos of the actual plants. If you have any photos of the packaging you received that would be helpful as well. Once we receive these photos, we will review them and get back to you as quickly as possible with a resolution. Again, please accept our most sincere apologies for any inconvenience this may have caused.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 05/20/2025
Picture.Customer Answer
Date: 05/20/2025
.Customer Answer
Date: 05/20/2025
4th time uploading this picture.Customer Answer
Date: 05/20/2025
This will be the third time adding the picture of the bushes. for some reason it won't attach to the response. Is there another way to send or attach?
Customer Answer
Date: 05/21/2025
Picture of bushes.Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I will wait to see what the resolution is going to be. At this time, they have not offered a solution.
******** *******-****Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********Business Response
Date: 05/16/2025
Hi ***,
Were so sorry to hear you are receiving unwanted promotional emails and have opted you out of receiving these in the future. Please keep in mind, if youre a member of our *************** you will still receive ************** reward emails but you will no longer receive promotional emails.
These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. Again, please accept our most sincere apologies for any inconvenience this may have caused.The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Business Response
Date: 05/10/2025
Hi ******,
I sincerely apologize for any issues experienced and to hear you no longer want to receive any more of our promotional emails. Per you request, we have opted you out of receiving these in the future. Please keep in mind, these changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. Again, I am so sorry for any inconvenience experienced.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct. 24, 2025; I purchase 5 Gal. Bk. of Lexington Fence Pro Latex Paint. The paint was purchase for purpose of painting my fence. The paint was stored in my garage until 05/06/2025 due to weather conditions not fitting for painting outside. May 6, 2025 I open the paint container and discovered the paint was lumpy which highly unusual for a Latex paint. I returned the paint back TSC and requested a refund. I attempted to explain that product was bad when it sold to me. I was denied refund and was told the manager was not there. There was no sticker to the shelf life of Latex paint on the can, which is a water base paint that normally don't go bad.Business Response
Date: 05/09/2025
Hi *****,
We are so sorry to hear of the poor experience you have had with the paint you purchased from our *************, KY store. This is not the quality of product we pride ourselves on and appreciate you bringing this to our attention. Your purchase was made in store, and it has exceeded our ***** day return period, so the Store Manager will have to approve any type of refund or exchange.
We will discuss this matter with Store Manager at our *************, ** store and ask them to contact you within 48 hours. Again, please accept our most sincere apologies and know we truly value your satisfaction.If you have any questions, or need any further assistance, please dont hesitate to simply give our Customer Solutions Team a call at ************** during the hours of operation below.
The TSC Customer Solutions Team
*************************************; 37027
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I drove over 50 miles from ************, a journey of about an hour, to pick up a 790-pound safe I had purchased from *********** tractor supply. Upon arrival, an employee directed me to back my pickup truck to a gate where a forklift would be used to load the safe. However, despite the obvious risks involved, the employee informed me that I might need to assist in laying the safe down once it was on my truck bed. He then grabbed another worker to ********* the safe was being tilted onto my truck bed, I quickly noticed that if laid flat, it would strike the rear glass window. To prevent this, I suggested to the other helper that we push the safe back together to keep it upright so the forklift could adjust the positioning. At this critical moment, the helper abruptly released his grip without any warning, causing the safe to crash directly onto my left foot, breaking my trucks tailgate in the ********** left foot is now in extreme pain, and the injury feels like it may have impacted the bones, making every step excruciating. My right leg was also struck by the falling safe, adding to the physical ********* I remained trapped with my left foot pinned under the 790-pound safe, a manager arrived but only began talking about safety issues without offering any immediate assistance. It took a full minute before this manager operated the forklift to slightly lift the safe, finally freeing my injured foot.What happened next was even more concerning: all the employees quickly disappeared without asking if I was injured or if my vehicle was damaged. I firmly believe that, as a matter of basic safety and customer service, your store bears full responsibility for properly loading such heavy merchandise without requiring customer assistance. Failing to do so directly resulted in significant injury to my feet and damage to my vehicle.On tractor supply website states clearly that they are responsible to put merchandise up for customer.Business Response
Date: 05/08/2025
Hi Zhenwei,
We are so sorry to hear about the poor experience you had while picking up your safe from our *********** CA store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
To make sure an incident report was completed, and to ensure this is addressed properly, we will discuss this matter with the District Manager and have them reach back out to you within 48 hours. Again, please accept our deepest apologies and know we truly value your satisfaction.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to give our customer solutions team a call at ************* during regular business hours provided below.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************Business Response
Date: 05/06/2025
Hi Mac,
Were so sorry to hear you have been receiving emails for purchases you did not make. This is not the type service we pride ourselves on and appreciate you bringing this to our attention.After researching your issue, we were able to confirm that we do have a customer with a similar name and email address as your. Your email address was in fact listed on their *************** account. Every time they make a purchase you are receiving an emailed receipt since your email is listed on their account.
We have removed your email address from their account and will reach out to the customer listed on the account and walk them through updating their email address. Please keep in mind any time we make changes like this it can take a full 14 days to cycle through all systems. If you receive one or two more emails over the next few weeks, this is why.
If after 14 days you continue to receive emails for this customer, please call us at ************* so we can help. Again, we are so sorry for any inconvenience this may have caused you and appreciate you giving us the chance to help.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Business Response
Date: 05/16/2025
Hi ******, We are so sorry to hear you are having issues with the gift card you purchased at *****. In order to best assist you, please give our customer solutions team a call at *************. Be sure to have your original purchase receipt and gift card number available. Without the original purchase receipt and/or gift card numbers we will not be able to locate any details for your gift card so it is very important that we have this information. Again, we are so sorry that you have had a poor experience and we appreciate the chance to be here for you.Customer Answer
Date: 05/16/2025
Here are the original receipts and gift cardBusiness Response
Date: 05/16/2025
Hi ******,
I am so sorry for any issues you have experienced with your respective gift card purchased at *****. As a result of this being purchased through a third party we are unable to assist with any gift card services or information. For assistance with your gift card and any related issues please work directly with *****. Again, I am so sorry for any inconvenience experienced.
The TSC Customer Solutions Team
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************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
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