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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 660 locations, listed below.

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    Customer Complaints Summary

    • 610 total complaints in the last 3 years.
    • 190 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

      Business Response

      Date: 05/15/2025

      Dear BBB, 

      We are so sorry to hear about Mikal's frustration with this online order return. We have processed the refund and reached out directly from the contact information provided in order to resolve this matter moving forward. If ***** has any further questions or concerns, please reach out to us directly at: ************. 

      Sincerely, 

      Dick's Sporting Goods

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 28th I ordered a Peloton Treadmill from Dicks Sporting Goods. My order was delivered by Peloton April 16th. From the moment it was delivered it was not working. Peloton attempted to fix the issue by replacing the hand rails. Replacement was delivered, still not working. I was fed up and returned it. Due to the countless issues, Peloton refunded the order same day the tread was picked up. Order Number *********** Amount $3,204.65 Peloton stated they refunded the amount that was paid to them by Dicks Sporting Goods which was for $2,246.25. I was advised that once *** receives the refund I will be refunded my entire order total. This amount is what *** paid to ******* the remainder *** kept as a profit. I feel like I keep getting the run around with DSG now, too. I need my refund of the full amount I paid. One minute I am being told I will receive my refund within 24 hours since I used gift cards and the next Im being told 7-10 business days from 5/7. I really hate to file a complaint with a merchant I do business with all the time, but this is a very large amount of money. FYI- yes, I know the refund will go back to the original payment method (in this case gift cards). Also, yes, I do still have those gift cards.

      Business Response

      Date: 05/14/2025

      Dear BBB,  

      We are sorry to hear about ********* frustration with her Peloton order needing to be returned and refunded. We have contacted ******* and reached a mutual resolution. If ******* has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

      Business Response

      Date: 05/12/2025

      Dear BBB,  

      We are so sorry to hear about our athlete's recent frustration regarding their experience while shopping with us.  
      We have contacted the athlete and are working with them to have the issue resolved. If our athlete has any further questions or concerns, they can reach out to us directly at ************.  

      Sincerely,  

      DICK's Sporting Goods  

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: *********** | Order date: Apr 22, 2025Hi ******************* Your order just shipped and is with fedexStay tuned for more updates and get ready for some great gear!Use the Track Package button above to see the most up to date information from the carrier. In This Package Nike Women's Air Force 1 Shadow ShoesColor: Blue Tint

      Business Response

      Date: 05/09/2025

      Dear BBB, 

      We are so sorry to hear about ********** frustration regarding her online order exchange. We have reached out to ******** directly from the contact information she provided in order to resolve this matter moving forward. If ******** has any further questions or concerns, she can reach out to us directly at: ************. 

      Sincerely, 

      Dick's Sporting Goods

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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