Business Profile
Event Ticket Sales
Entertainment Benefits Group LLCHeadquarters
Reviews
This profile includes reviews for Entertainment Benefits Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromSara K
Date: 04/14/2025
Would give 0 stars. Booked a hotel through tickets at work to spend the weekend with my 96 year old grandmother. Get to the hotel at 9pm, get the key card arrive to the room and its not clean. I go back to the front desk inform them the room has not been cleaned and no other accommodations were recommended. I was told a manager (from the hotel would call me in the morning about issuing a refund). Spoke to said manager and a refund was authorized through him. Here I am a month later still fighting with tickets at work to get my refund. Last week Friday, spoke to tickets at work and I was told they spoke to the manager and they authorized a refund but the partner had to authorize it for it be sent back to me. Sunday evening I get an email stating ********* has provided the following reason for the denial: We advocated with the hotel on your behalf, we attempted multiple times to obtain the penalty waiver as courtesy to our partner. Despite our best efforts, we have been unable to secure a refund for this booking. For this reason, we are regretfully unable to provide a refund as requested. $661 for a room. I had to find another hotel in the middle of the night in an unfamiliar city with my 96 year old grandmother and 13 year old child. Another $550 spent at another hotel. This is ridiculous. ********* refunded my resort fees as well as parking fees, but as far what I spent at tickets at work I am still waiting. This is a rant, but if I dont get my refund by the end of the day today, I will be reporting this to my financial institution with all communications and pictures of said room. First and last time ever doing business with tickets at work. This company is a fraud.
Entertainment Benefits Group LLC
Date: 04/20/2025
We apologize you had a bad experience at the hotel. That is not what we would like our members to deal with. We do have an escalations manager looking into this issue and will be getting ahold of you soon once he gets all the answers needed from the hotel supplier.Entertainment Benefits Group LLC
Date: 04/22/2025
We were able to get the guest a full refund from the hotel and advised her of the resolution.Review fromlanita t
Date: 03/17/2025
Soo i us** TicketsAtWork.COM to book my flight to lousinia. i get a call from them to say that the transaction didn't go threw and i ne** ** to be $686.36 again.. so i let them charges it again.. then i get another call to say part of teh reservation didn't go threw and i ne** to be charg** another $400.. I said NO CANCEL THE RESERVATION AND REFUND MY $$ and well start from scratch.. Well that was on 2/21/25 and today is 3/17/25.. i have call**, chatt** and email** and all passing the ****** and the transaction come up under COSMOPLITAN TRAVEL SER and i call** them too still no return of funds.. trip ref 10 22 42 53 79...Entertainment Benefits Group LLC
Date: 03/18/2025
We apologize you are having issues with your flight booking. As a member platform the flights come from ***********. We went ahead and sent your information over to a manager who will be reaching out to your information here matches the order that was booked. Thank you.Review fromJaneth M
Date: 02/17/2025
I just purchased two tickets for two seats that were supposed to be toward the front of the orchestra, and I paid $119 per seat. I even clicked on the option to get a better seat if it became available. Today, I received an email saying that I had to accept the tickets for a row way in the back and that they are worth only $69 each. I can purchase the same $69 ticket right now at their website: ************************************************************************** paid you $338 for two tickets, $138 total, even with the "$46 fee," which leaves more than $100 in someone's pocket. I could have bought another ticket or a better seat directly with ******** I'm reading about people having issues using their tickets. I hope I am able to use them since this is a special gift for my husband. How can I have a guarantee that you won't steal my money and I will be left without tickets or any refund? I have been scammed :(Entertainment Benefits Group LLC
Date: 02/18/2025
I can only imagine how frustrating and disappointing this situation must be, especially when you were looking forward to such a special event. Its incredibly upsetting when expectations are not met, especially after you took extra steps to ensure a better experience. I completely understand your concern about the value youve received, and its valid to feel upset, given the circumstances.
Choosing an upgrade through Preferred Access means that if the seller cannot provide the seat you purchased, they are committed to offering you comparable or better seating per our terms of sale. While the Preferred Access Ticket-Specific Terms & Conditions website explains that they act as a marketplace for third-party resellers and do not control ticket prices or availability, we genuinely care about making sure you feel valued and that your concerns are addressed with transparency. We hope your situation is resolved in a way that restores your trust and provides the experience you were looking for.Review fromBrendan D
Date: 02/02/2025
I recently purchased two tickets through Undercover Tourist for the ***************************, only to later find out that we were unable to use them. Naturally, I expected that, at the very least, the money I spent would remain as a credit for future usebut no. Undercover Tourist flat-out refuses to issue any credit, extension, or refund, despite never providing any service in return.Their "non-refundable" policy is nothing more than a sneaky way to keep your money without delivering anything in return. A reputable company would at least issue a store credit or allow rescheduling, but instead, Undercover Tourist takes your money and hides behind their shady fine print. This is unethical and arguably illegal, as consumer protection laws in ******* and the **** unfair business practices guidelines prohibit businesses from profiting without providing a service.Additionally, their customer service is unresponsive and dismissive. They make zero effort to accommodate customers who have spent their hard-earned money on their platform. Many reputable ticket sellers offer some kind of flexibility or refund options, but Undercover Tourist takes a "too bad, so sad" approachthey get paid, and you get nothing.If youre considering booking through Undercover Tourist, DONT. Theyll gladly take your money, but if anything happens, youll be left with nothing but frustration and regret. BUY DIRECTLY FROM THE ATTRACTIONS INSTEAD.This company operates in bad faith and should not be trusted. If Undercover Tourist refuses to resolve this, I will escalate to the Florida Attorney General and the *** for unfair business *************** Verdict: SCAM-LIKE BUSINESS PRACTICESAVOID AT ALL COSTS!Entertainment Benefits Group LLC
Date: 02/05/2025
Thank you for reaching out. We apologize that you were unable to use the two tickets you purchased. In order to assist you further, could you kindly provide us with your order number? Once we have that information, we'll gladly look into your case and see what can be done to resolve the matter.
We appreciate your understanding and look forward to assisting you.Review fromB. H.
Date: 01/04/2025
I reserved a hotel room for 6 people. I got a room for 2 people - apparently due to misleading information in their website. They requested a cancelation and promised a full refund on my behalf as they could not honor my confirmed reservation. Eventually, they did not refund anything claiming that the decision maker was an intermediate party that they could not disclose. Their Terms of Sales denoted that they were not accountable to any errors in their website that they run and even though it was their fault they would not reimburse their customer. I was scammed!!!Entertainment Benefits Group LLC
Date: 01/07/2025
We sincerely apologize that the guest did not get the number of beds he wanted. As a third party, the refund would have to come directly from the hotel supplier, who will have to reach out to the actual property to see what can be done. We do have our team looking into this to see what the hotel offers on the Queen room the guest bought. He will be advised on what we find out about this refund issue.Entertainment Benefits Group LLC
Date: 01/08/2025
As a 3rd party this booking is considered a final one as advised in our agreed upon terms of sale. The guest booked a queen which per the hotel was the correct room booked. The location offered to give the guest an upgrade to which the guest denied. The hotel also stated there were other issues they would like to address if the customer called them. The denied the refund as this booking was correct and there was an unresolved issue that happened at the location per the front desk.B. H.
Date: 01/11/2025
No upgrade was offered by the hotel. Instead, they attempted to sell me an alternative package that was still unsuitable for the size of my family. This cannot be considered an ********** booking clearly stated a queen room for 3 adults and 4 children, although the details regarding the number of beds were not specified. Upon arrival, the front desk informed me that they could not accommodate us in such a room. I explored all possible options with the front desk and the Bendplace representative to find a solution, but none were successful.Ultimately, the representative advised me to cancel the reservation and request a refund. As compensation for their error, they offered a $20 voucher, which I found inadequate. This was a deeply frustrating and unpleasant experience for my family and me, especially as it left us searching for alternative accommodations late at night.The minimum expectation would be to process the full refund promptly, followed by a meaningful and respectful compensation for the poor service and inconvenience caused.Review fromNatalie C
Date: 12/26/2024
Booked a prepaid stay at *********** in Sept 2024 through Ticketsatwork. On arrival..the hotel agent stated the card used by the prepaid company is not processing. I had to pay for my stay again. I have been trying to receive my refund.. but the Ticketsatworks says the third party keeps denying the request. I contacted the Holiday Inn, who started the refund back to the card used for processing on my check in day. But still no refund in Dec 2024. The denials continue. I paid for a prepaid service BUT no service was given in check in.Entertainment Benefits Group LLC
Date: 12/28/2024
We sincerely apologize for charging you twice for your hotel booking. As a third party, we will need to investigate this matter with the supplier and the hotel. We have a manager looking into this issue, and our team will shortly look into this issue with the hotel management team to see why the second charge was never refunded to you. You will be notified of what we find out about this urgent matter.Review fromJoseph K
Date: 12/05/2024
On October 19, 2024, I purchased tickets through Beneplace for Worlds of Fun. Unfortunately, I mistakenly selected tickets for the wrong date. Realizing the mistake, I reached out to Beneplace the same day to request an exchange or refund. I have been communicating with them consistently since the purchase date, but I have only received generic auto-response emails stating that they are working on my case. Despite providing all the necessary details, Beneplace has failed to offer any resolution or meaningful communication.The tickets remain unused, and I had to repurchase tickets in person at the park. The terms and conditions on the tickets do not explicitly address whether exchanges or refunds are prohibited for unused tickets, but Beneplaces refusal to engage or address my concerns is unacceptable customer ********** requesting a full refund or a credit for the unused tickets. If this is not possible, I would appreciate an explanation from Beneplace about their lack of assistance and clarity on their refund/exchange policies for unused tickets.Entertainment Benefits Group LLC
Date: 12/10/2024
We sincerely apologize, but the customer's ******************** are a final sale. However, as a third party, we have been trying our best to get the customer a refund approval. We have been updating the guest until we get a proper answer from that partner, which is not guaranteed. We will let the guest know about everything that we find out.Joseph K
Date: 12/16/2024
You already have the money! I reached out to the vendor directly and the money was refunded back to you. I even emailed you a confirmation of the refund. I still havent received anything from you. Totally unethical.Review fromOwen S
Date: 11/13/2024
I booked a hotel room for two nights and received a receipt that stated the cancellation policy: "Cancel at least three (3) days prior to arrival to avoid a 1-night fee." Unfortunately, due to a death in my family, I needed to cancel one of the two nights. My arrival was scheduled for November 15, and I called three days prior to meet the cancellation policy requirements. However, Working Advantage refused to make the changes without imposing a change fee. This feels like a classic bait and switch.Entertainment Benefits Group LLC
Date: 11/15/2024
We personally took care of the customer even when the hotel did not want to change the booking. A manager reached out to the guest and rebooked the customer for the 1 day he needed. This issue was taken care of already. Thank you.Review fromYvette
Date: 10/31/2024
I bought tickets for ****** ****** from MemberDeals.com (Entertainment Business Group) and got a confirmation for the tickets, only to get another email saying the purchase was rejected due to inability to secure the tickets due to high demand. Not only do I have to wait 3-8 days to get my money back, I also have to call the company that insured the tickets in order to get a refund. You took the money from my account immediately and in a lump sum so why can't you refund it the same way? Now I can't go to the concert at all because by the time I get all of my money back the concert will be over. This is my first and last time using memberdeals.com. And to think I went through all of this and only saved $10.00. This happened 10/31/2024. Trick or treat? I'll let you decide.Tip for consumers:Know what you're getting yourself into.Entertainment Benefits Group LLC
Date: 11/01/2024
We sincerely apologize for the issue that occurred with your purchase and understand the inconvenience this may have caused you. Please note that live event tickets can become unavailable as we approach the event date due to high demand. In the rare instance that we could not provide the tickets, you were promptly refunded. We have also taken additional steps to expedite your refund, so you can expect it to reflect sooner than initially stated.Entertainment Benefits Group LLC
Date: 11/03/2024
We appreciate the opportunity provided to discuss your case with you. Once more, we sincerely apologize for what occurred initially and are pleased that we could address your concerns and order accordingly.Yvette
Date: 11/07/2024
The Entertainment Benefits Group promptly refunded my money (the next day) and also had a manager to reach out to me. I still missed the concert, but I commend them for being responsive to my concerns.Review fromD. R.
Date: 10/31/2024
Awful business practice. This business takes your money and does not offer a solution to make it right. I booked a hotel through their website 10 days in advance; called the hotel 4 days in advance and they no information or reservation for me. After back and forth calls with Tickets at work, they offered a second, third and forth option. Hotels were full. The second time around; they were able to make it happen and book a hotel and same thing! Called the hotel and no information or reservation. I spent 2 days and countless of HOURS of my time going back and forth with Tickets at work and they refuse to accept fault, offer a refund or at least offer another hotel on the house. Finally, I keep begging that I just want my money back. I had to scramble and find another hotel so in total, Ive spent $138 on Ticketsatwork and $155 booking another hotel. I JUST WANT MY MONEY BACK ($138). I requested a cancellation by the 30th, which is their terms and conditions. I did my part. After going back and forth with Ticket at work states that they got approval from their Partners to refund my money back plus an addition credit for inconvenience. 2 hours later, I get an email that unfortunately they will not be able to honor my request for a refund $138 (nor the additional inconvenience pay). Ive spent countless of hours going back and forth and in the end, they didnt honor what they said they were going to do. I called back again! And another representative told me that he would have to take the same measures of trying to get approval for my refund from their partner. Every time I call, I have to explain the situation all over again. I just want my money back. That is all. Nothing extravagant, nothing extra; just my money that I gave to Tickets at work. I spent my money doing business with them, and in the end, they didnt keep their word. They take your money but they dont follow their own rules and regulations. They will never get my business again.Entertainment Benefits Group LLC
Date: 11/01/2024
Im really sorry to hear about the issues you experienced with your hotel booking. It sounds incredibly frustrating to deal with the time you spent trying to resolve everything. If you can share your order number or any booking details, Id be happy to help look into your refund request to see what all can be done on this urgent matter.D. R.
Date: 11/08/2024
Hello, my order number is ********
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