Complaints

This profile includes complaints for Entertainment Benefits Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entertainment Benefits Group LLC

  8517 Southpark Cir Ste 300 Orlando, FL 32819-9033

  
• 

  Beneplace, LLC

  11940 Jollyville Rd Austin, TX 78759

• 

  Entertainment Benefits Group LLC

  5551 Vanguard St Orlando, FL 32819

  
• 

  NewYork.com

  257 West 137th Street, Apt W New York, NY 10030

• 

  NewYork.com

  589 8th Avenue 14th Floor New York, NY 10018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/20/2025

  As a 3rd party we needed for Grey Line to respond. We have not gotten any refund from the company as yet, but they did today send us an email for the partial. He will see the refund in 1 to 3 business days:

   

  Thank you for reaching out and I apologize for the delayed response.  I have just reviewed this and the customer should be receiving a partial refund, the net refund is $98.52.
  Please let me know if you have any further questions, thank you!
  
  
  Warmest Regards, 
  
  
  Gray Line ********* | Customer Service

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an *** game. The seller provided wrong instructions on how to access the tickets (*** app), changing them to Ticketmaster 2 hours AFTER the game had started. I requested a refund, which they refuse to provide.

  

  Business Response

  Date: 05/07/2025

  We deeply apologize that guest did not get the tickets from the broker. A manager went ahead and refunded the guest in full to her ****** and due to the issue sent her a ***** TAW gift card she can use on the website minus flights, cruises, and gift cards. The voucher expires in a year as well.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23296414
  
  I am rejecting this response because: I was told by discovery cove YOU guys had to issue the refund. Therefore at this point I believe you guys should be making an exception, and issuing me a refund. We did speak to a manager the first time, they issued us new tickets, the second time we felt sick, we wanted to leave, nor would I have accepted new tickets anyways after two bad experiences, and I was told the first time once again you would have to issue a refund. 
  
  Sincerely,
  
  Kaili Hand

  

  Business Response

  Date: 05/07/2025

  As a 3rd party these tickets are considered a final sale. Once booked we can no way to cancel and give any refund especially since the voucher are already used. If anyone at ******** promised a refund, we would need that in writing to send to them to advise. We apologize they got sick for a 2nd time at the park, but they should have asked he guest services team to speak to a manager to see what all can be done. We already reached out to the park and the refund was already denied on these final sale booking tickets. ***** services are there at the park to give out rainchecks if the guest has an issue with the park to which any tickets regiven will be up to the partner. 

  

  Business Response

  Date: 05/07/2025

  These are final sale tickets. The park made an exception and allowed you back in. We have no way possible on this order to take a loss. You would need to speak to the front desk and provide something in writing from guest services which is still not a guarantee.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23296414
  
  I am rejecting this response because: Once again, Discovery Cove stated on two different occasions you guys could refund the tickets. How would I have something from the front desk when I do not live there, that is the most ridiculous thing I have ever heard. I wont be happy unless I get a refund for the tickets. 
  
  Sincerely,
  
  Kaili Hand

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel at ***********/************/************/******* through **** and Memberdeals.com on April 16th 2025. After I booked, I contacted the hotel directly that same day to clarify check in procedures and decided this was not the hotel for me. The website said I had free cancelation before April 17th at 11:59pm. I called Memberdeals.com to cancel and change the booking. When speaking with the customer service representative, she confirmed that I was good for the cancelation and it was logged and the full amount of $256.44 would be put back on my credit card. On April 20th, I received an email from Memberdeals.com stating my cancelation was denied by the hotel so Memberdeals.com would not be refunding me. I again called and spoke with customer service who agreed with me, stating they could see the cancelation note before the deadline, and put in another request for review and refund. On April 25th I again received an email denying my refund. I again called customer service and spoke with a somewhat rude gentleman who told me that he could also see the timely request to cancel and that it was before the April 17th deadline but from that point if I wanted a refund I would need to call the hotel myself and get the refund. I contacted the hotel and, of course, since the cancelation is through a third party, they are unwilling to comply.This website is a sham and it appears to make a habit of fraudulent behavior with its customers. I'll not be using it again in the future.

  

  Business Response

  Date: 05/08/2025

  We apologize as the guest did call on time and we had an issue cancelling it in the system. I processed a full refund to which the guest will see in 1 to 3 business days.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23283950
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** D

   

  As stated beneplace had incorrect information up indicating that the tickets were for the festival. Therefore I should be refunded as it was incorrect information on their  part not mine.

   

  Whether theyre refundable or not isnt the issue. The issue is the website had incorrect information and that is why I should be refunded. I would have not purchased the tickets had they put the correct information on their website.

   

  their agent also stated that the information was incorrect.

  ued due to tickets are non-refundable and are required to attend the festival in addition to the tasting card, should they wish to purchase that ************* this purchase was made as a final sale product, we are unable to cancel, modify, or exchange the tickets in any way. I apologize for any inconvenience this may cause.Thank you for choosing Beneplace, and have a great day!*Please be advised that this case has been closed. As such, replies to this e-mail will not be received. We invite you to visit our Contact Us page, should you have any further questions or concerns related to this matter. Best Regards,***** ******** FernandezCustomer Care Representative512.346.3300Hours: 8AM 10PM EST 7 Days a Week Including **************************************

  

  Business Response

  Date: 05/05/2025

  As a 3rd party these tickets come directly from the partner. Once bought the voucher is considered a final sale. The pictures, verbiage, and whatever was advertised all comes from the actual park. we did reach out to the park to see if the guest can possibly get a refund and the request was denied as they have advised us this:

   

   Thank you for contacting ****** ***** Farm. Tickets are non-refundable and are required to attend the festival in addition to the tasting card should they wish to purchase that separately. Feel free to reach out to us if you have any questions or concerns. Thank you, **** *. | Supervisor | Guest Relations

  

  Business Response

  Date: 05/05/2025

  We apologize but there is no error on the website. We will not give out tasting cards for free to guests who buy passes. Our website even says you need to buy the cards to get samples. The guest even emailed us advising this:

  Hello, I made a mistake and purchased four of the single day passes. I thought it was for the tasting card for the boysenberry fest. Can I please get a refund?

  We apologize she bought the wrong passes but as a 3rd party we contacted the partner, and they denied the refund. These are considered final sale tickets that cannot be cancelled or refunded.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23283950
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** D

   

  as stated in the previous messages there was an error on your website, and it is borderline deceptive. Whether the terms say whether theyre refundable or not isnt the point. The information on your website regarding the tickets and tasting card is not correct. Therefore it is an error on your website beneplace.  This seems to be an automated response, and the business does not appear to understanding what is being reported. 

  Customer Answer

  Date: 05/06/2025

  am writing to formally reiterate my request for a refund regarding my recent purchase, which was made based on inaccurate information displayed on your website. I understand your current position of refusing to issue a refund, but I must emphasize that this stance is not only disappointing but also contrary to fair business practices and consumer protection standards.
  
  
  The issue in question arose due to an error or misleading representation on your website, which directly influenced my purchasing decision. As a consumer, I made my decision in good faith, relying on the accuracy of the information provided. When a business publishes incorrect or unclear product details, pricing, or availability, the **** falls on the companynot the customerto rectify the situation.
  
  
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your response, but it does not adequately address the severity of the situation.
  
  My order was not a failed transactionit was a confirmed booking made on April 22nd. I received confirmations from your team, including confirmation that the link was sent, and multiple assurances right up until minutes before showtime on May 2nd. I was on the phone with your support team for nearly 40 minutes, and was still told I had the tickets, only to learn at 7:04 PMafter the show had startedthat the booking had supposedly failed.
  
  This wasnt a matter of an unsuccessful attempt to book or a system error caught in time. It was a confirmed reservation, accepted and paid for 4/22, with no indication of failure until it was far too late to make alternative arrangements. The $50 voucher you offered doesnt even cover my train fare, let alone the disruption and disappointment for my family who had made plans for that evening.
  
  You state that, as a third party, you are not responsible for system failures or sellouts, yet you clearly had no issue confirming my order, accepting payment, and providing confirmation emails. This was not handled appropriately, and your message minimizes the experience I had.
  
  I ask that you fully acknowledge this failure, take genuine accountability, and offer a more appropriate resolution.
  
  Sincerely,

  Roxy

  oking reliability. I am submitting this complaint in hopes of prompting better customer service practices and accountability.Sincerely,****** ******

  

  Business Response

  Date: 05/04/2025

  We apologize but as a 3rd party Broadway only give us a certain number of seats. We tried to locate some seats for the guest on the purchase but the order she booked in the system failed. We tried to see if we can rebook for her on our end but could not be due to the inventory left on our end. As advised in our terms of sale as a 3rd party we are not held responsible if a show sells out or if they system fails. However, we took full responsibility and offered her a $50 credit voucher to see if she can rebook the order on her end. We also refunded her back in full to which she will see the full refund and points back to her in 1 to 3 business days.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23281766
  
  I am rejecting this response because:    Date Sent: 5/4/2025 3:30:43 PM
  

  Thank you for your response, but it does not adequately address the severity of the situation.
  
  My order was not a failed transactionit was a confirmed booking made on April 22nd. I received confirmations from your team, including confirmation that the link was sent, and multiple assurances right up until minutes before showtime on May 2nd. I was on the phone with your support team for nearly 40 minutes, and was still told I had the tickets, only to learn at 7:04 PMafter the show had startedthat the booking had supposedly failed.
  
  This wasnt a matter of an unsuccessful attempt to book or a system error caught in time. It was a confirmed reservation, accepted and paid for 4/22, with no indication of failure until it was far too late to make alternative arrangements. The $50 voucher you offered doesnt even cover my train fare, let alone the disruption and disappointment for my family who had made plans for that evening.
  
  You state that, as a third party, you are not responsible for system failures or sellouts, yet you clearly had no issue confirming my order, accepting payment, and providing confirmation emails. This was not handled appropriately, and your message minimizes the experience I had.
  
  I ask that you fully acknowledge this failure, take genuine accountability, and offer a more appropriate resolution.
  
  Sincerely,

  Roxy

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/05/2025

  We apologize again but the order failed. As a 3rd party it was not a confirmed order as if it did process through, we would not have been able to cancel the order, and it would have been a real and true booking booked directly from Broadway's system. We did apologize about the matter and sent this over to our Broadway 3rd party team to investigate why the order failed. As a result, we had to refund the guest in full and provided her $50 credit voucher due to the inconvenience. We apologize again about this matter, but the booking was not confirmed but was an order that did not process in the Broadway system. 

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23281766
  
  I am rejecting this response because:
  Thank you for the opportunity to respond. I am rejecting the businesss offer of a $50 gift card, as it does not come close to acknowledging the inconvenience, lack of accountability, and poor customer service I experienced.

  
  

  Although the company claims to be a third party, they were the ones who processed my order and held onto my money from the time of purchase until May 5thafter the event occurred on May 2nd. I had to spend an unreasonable amount of time following up with them to secure a refund, which should have been automatic once the issue arose.

  
  

  A $50 gift card does not reflect the time lost, the stress caused, and the complete failure to fulfill a paid service. Their continued deflection of responsibility is unacceptable, especially considering that my transaction and trust were placed directly with them.

  
  

  I appreciate your continued attention to this matter.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23272285
  
  I am rejecting this response because this company told me the room had to be canceled before knowing if I was getting a refund. Again, your cancellation policy reads like it is only for No Shows.  The website shows it a refundable room. You need to remove that false advertisement from you website. This bussiness policy is not good. The hotel would have given a refund if I had of booked it through their website. If fact, I would not have to pay, till I got there. I will book with the hotel in furture. Turns out, it was the same price. So no point in using Tickets@work anymore. I will never use this website again. I will call the hotel myself now, seen as you are now, conveniently saying the room is not canceled.  
  
  Sincerely,
  
  ********* *****product knowing it was refundable. This was clearly a ************* tactic. They sold a refundable room to me, that they are now saying is non-refundable. This is also false advertising and Deceptive business practice. It is also consumer fraud. The small print regarding its cancellation ********** am quoting here does not make any sense. It is totally misleading. It is missing commas and there's errors in the grammar. To a reasonable person, It implies, that you will lose the refund if you are a No show only, considering the booking is advertised as a refundable room. See below. "Cancellations or changes to bookings for this room will be charged the full amount of the booking any date time, if no show, will be charged the full amount of the booking" I then called the hotel. They told me the cancellation policy is on their website also. You can cancel the room, up to 24 hours before the reservation ********* will not be charged to your credit card. Only if you cancel after that or are a No show, will your card be charged.

  

  Business Response

  Date: 05/04/2025

  As advised in the agreed terms of sale this booking is a final one. As a 3rd party we do not create the penalties for the booking. The booking itself on the receipt and upon purchase says: CANCELLATION POLICY: Cancellations or changes to bookings for this room will be charged the full amount of the booking any date time, if no show, will be charged the full amount of the booking. The refund or to modify will have to come from the hotel. We reached out to the hotel and spoke with Chance who said the guest cannot cancel or change the booking. She can just go ahead and book an extra day if she needs to as her booking with them is still valid to use in June. 

  

  Business Response

  Date: 05/11/2025

  As a 3rd party this booking is considered a final sale. Once booked it is non-refundable as advised in the terms of sale. Refundable rooms have a higher price difference and unfortunately her booking is not one of those. We have attached her receipt. I called Brayden at the front desk today and her booking at the hotel is live. She can book that extra room if she needs to. 

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23272285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 05/15/2025

  I clicked Submit in the last response before I got a chance to type anything. It clearly shows on their attachment, that the room was refundable. I don't need to see it or the receipt as I sent that myself to you myself. Below is the email details I got from them when I booked the room. It says Rate Type: Refundable. Thankyou for helping me with this. I did contact the hotel & they were very helpful. They changed my reservation to two night so I did not lose my money. This company could have told me to do that from the very beginning, instead of telling me they had to cancel the reservation. I will never deal with this company again, after all they put me through with this.  

  TicketsAtWork.com Reservation No. 7bdaf1c2c38bf9479fd7debff9c4fd10
  Order ID ********
  Dear ********* *****,
  Thank you for choosing TicketsAtWork.com to make your reservation. This is your confirmation email.
  ***IMPORTANT: PRINT THIS E-MAIL CONFIRMATION AND TAKE IT WITH YOU***
  Hotel:
  Best Western Plus The Hammondsport Hotel
  *******************
  Hammondsport, ** 14840
  Room Type: 2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Full Breakfast
  Promotion: Book Now and Save with our Exclusive Rates!
  Number of Nights: 1
  Check-In Date: Saturday, June 7, 2025
  Check-Out Date: Sunday, June 8, 2025
  Rate Type: Refundable
  Room Details:
  Rooms: 1
  Subtotal: $199.00
  Taxes & Fees: $25.52
  Total: $224.52
  Room #1:
  Check-In Name: ********* *****
  Confirmation Number: 335033429
  Guests: 2 Adults, 0 Children
  
  

  

  Business Response

  Date: 05/19/2025

  As advised in the terms of sale this booking is a final one. As a 3rd party we do not make up the cancellation policies and we are glad that they hotel fixed it in the system on their end. We reached out to the hotel and the supplier, and the changes were denied due to what they also have listed on the policy. That is the process to change is for us to reach out to the supplier and they contact the hotel. As a result, we are glad that the hotel was able to fix the issue for the guest. We will send the policy over to the hotel and the supplier to review it as well. It does state on her order that the cancellation policy is and we could not cancel to modify, and the hotel would not allow us. However, we are glad that the hotel fixed it for the guest as stated they would have to be the ones that would allow any modifications.

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I  am not spending any more time on this company. they are involved in false advertising and fraud. They should be sued. 
  
  Sincerely,
  
  ********* *****