Complaints

This profile includes complaints for Panhandle Cleaning & Restoration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Panhandle Cleaning & Restoration, Inc. has 7 locations, listed below.

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  Panhandle Cleaning & Restoration, Inc.

  42 38th St Wheeling, WV 26003-4324

  
• 

  Panhandle Cleaning & Restoration, Inc.

  1005 Pittsburgh St Springdale, PA 15144-1722

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  Panhandle Cleaning & Restoration, Inc.

  1836 Dents Run Rd Westover, WV 26501-2304

  
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  Panhandle Cleaning & Restoration, Inc.

  null Sarasota, FL 34233

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  Panhandle Cleaning and Restoration

  1005 Pittsburgh Street Pittsburgh, PA 15144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and I QUESTIONED if it was theft because I do not know. Like I said, I’ve already talked to my insurance agent. I’m not even talking about the work that needs done that we will pay.

  We would like done what the insurance has already paid for. And my insurance agent told me this claim was actually in June of last year. If you don’t have our agent’s info, it can be provided. I have never said anyone stole anything.

  I WANTED to know if it was theft. If you could read the whole thing again please. Please call my husband to get this resolved. This final decision will be up to him, not I.
  

  Thank You,

  
  

  ***** **************

  Business Response

  Date: 06/17/2024

  This is very sad to be threatened that anyone stole his money.   The insurance check did not even cover the down payment, so we took that check and I nicely agreed to allow him to pay the balance in 25 monthly payments.  You can see from the signed contract we stated taking payments so that we could get up to the down payment amount and then schedule the work.  We are now in the process of working this job into our schedule.  No one has done anything wrong, and I am not going to be slandered by a customer that I am trying to help out.  I am betting if I return his money and have him find another contractor he will have a pretty hard time finding someone that will let him pay a balance over a 2-year period. 

  I will gladly work with our production team to get him a date for the work asap, but I am willing to refund him and let him find someone else also if he can't wait. 

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ********* ******

  lance for fear of damaging my credit

  Business Response

  Date: 02/28/2024

  I will look into this issue.  We have hired a new accounting position to look into open accounts that were never paid.  If you would remove this complaint I will be happy to send you a refund for the amount you just paid.  I appologise that your old account got picked up.  I will send an email to process a refund to you. 

  Business Response

  Date: 03/19/2024

  We could not process the refund back to the card.  We mailed a check out on Friday the 15th of March.  Please give it a few more days and you should be receiving your refund. 

  Customer Answer

  Date: 03/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ********* ******

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  We are still waiting to get things complete and of statisfaction to the business managers at this time that is agreeable without causing additional issues 
  
  Regards,
  
  
  
  Cristy *****from the attic instead of just the wet and they did not spray to KILL the mold only painted over it. Since Dec 2022 I have attempted to get them to fix the problem as I still have mold in my attic and they will not return my calls, texts, or emails. They are billing us for an additional $14,500 and the estimate was only $14,100 Total and we already paid almost $13,000. I have all emails received and sent as well as the bill they keep sending and recorded phone calls explaining that we still have mold and they were paid to remove it. We have also had to replace all the insulation they removed costing $5,000 as well as hire to have new drywall ceilings put up in both bathroom they removed totally $3,000. We have made purchases ourselves of chemicals to kill and clean up the mold as it has spread into the interior of the home where it was not before. We have had 2 different contractors and 1 mold cleanup company look at the job. There is No leak, New roof installed 2020.

  Business Response

  Date: 02/27/2023

  We sent a division Manager to meet with this customer last Thursday 2/23.  We have found the issue leading to some of the reoccurring problems.  We are working on a cost and will be getting back with the customer to remedy the situation.  We will continue to work with the customer directly. 

  Business Response

  Date: 08/02/2023

  We did return after this last update and I sent a construction manager to look at the issues.  They are scheduling to address any outstanding complaints with the customer. 

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** **********

  as affected, no anti-microbial applied and no carpets were cleaned or deodorized, excessive equipment billed that was not used: 24 air movers (4 used) and 6 dehumidifiers charged (2 used). We received a revised invoice on 1/26/23 via email in the amount of $3541.04. There were still excessive charges included. When we emailed back 2/8/23 and noted the remaining excessive charges, we were told no further adjustments would be made and they would turn the account over to collections if not paid by 2/14/23.

  Business Response

  Date: 02/24/2023

  This is a billing dispute.  I have looked at the billing and it is correct.  The items we were told originally not completed were removed.  We then sent a revised invoice, and we still have not received payment.  There is nothing else I can do but turn this over to collections as a service was completed and not paid for.  If the customer wants to make a reasonable offer I may work with them to resolve it but not going to be a substantial discount at this time. 

  Business Response

  Date: 03/21/2023

  We have received your payment that you deem as fair.  Your already reduced bill was 3541.04.  you sent us a payment of 2500.00.  I do believe we had addressed your concerns when we removed items from the first round of billing in trying to get this settled.  I would propose you to send us another 500.00 and I will reduce your bill another 541.00.  I will call your account paid in full if you can agree to get this resolved.

   

  Thank you, 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The way they were with us on the re-doing our kitchen/bath and the way they conducted their laboring.
  No response from project manager, the owners of the business would not even return phone calls or emails sent from us. The no-shows with my husband & myself missing work(burning our vacation days with them not showing) Changes made on their end to products we were told we were approved for, then finding out we were not approved) destroying original woodwork and not saying a word about it (my home is victorian style built in
  the 1800's and they being careless and disgarding the woodwork that was not damaged at all) they had no answer except their workers didn't pay attention) We were told they would not start demo untill we had
  EVERYTHING in their warehouse so the project would be done in timely matter. They had nothing on hand when they decided to demo out kitchen and bath. They literally dropped 2 floors in our basement(that was totally painted with dry-lock the summer before they came in October. They did not put any plastic down to catch any of the debris. It was laying in basement for days and they were told by us we wanted it cleaned up and they were told about basement being painted and the things that were covered with boards,nails & filth.
  They had nothing to say to us on why they would do this. Told us all of our appliances would be put in a storage pod and instead their warehouse and everyone of our appliances had some kind of damages.(stove dented in at bottom, washer fabric softner broke off, scratches on all our stainless steel appliances. Then brought back to our home were about 25 totes that I had to pack up without telling or asking if it were okay.
  our entire dining room was filled and we had a cluster of totes invading our space. it took them well over a year(I am thinking 14 mos) to complete our kitchen. They came back over 6 times with the finishing material and 3 times didn't have the correct things so we played the waiting game again. VERY UNPROFESSIONAL.

  Business Response

  Date: 01/09/2023

  I am not sure why this complaint was filed at this time. We completed the job on 9/12 and the invoice was paid in November.  We were aware of the alleged damage to the appliances, and we offered a 1500.00 discount off of the final bill and this was accepted by the customer.  I have seen the photos and if the frost on the wall is what has prompted this complaint coming now, I have looked into this.  The cold and wind were record breaking and homes all over the country experienced many issues.  We have seen this happen in new homes that are less than 10 years old.  It is the way the wind was blowing and depending on the amount of humidity and type of heat you have this can happen.  I have attached a photo showing there was insulation in that wall prior to us putting up the drywall and that is the only thing that can be done is installing insulation.