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Business Profile

Recreational Vehicles

Planet Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had the mower all summer an giving us the run around . Took the lawnmower to them to get fixed. They said it needed a new wiring harness an magneta 30 days later they called us said to come pic it up it was fixed
    went an picked it up brought home checked all parts put on an all still same old parts nothing changed charges us 197.00 started the mower up it made awful noise an chewed top plastic cover off lawn mower was not like that or sounded like that when we dropped it off to b fixed ther was bolts missing parts broke. We took lawn mower back to them again showed everything messed up an they agreed upon a new motor free off charges due to all the unprofessional work told multiple people it would be new on 21st September they called an said it was ready come get it an instead they delivered it brought it back not fixed in the same state I took it up there in they told us everything was brand new an fixed an it still is broke an won't start an charged us for all new parts an nothing was new Told my dad an others they were putting a new motor on it an it is the same motor an nothing new an still won't start an black electric tape every where holding pieces don't appreciate them doing a 73 yr old man like this for 3 an half months

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