Reviews
This profile includes reviews for Quietwoods RV Sales & Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromJudy A K
Date: 07/06/2023
Buyer beware! Poor communication, long delays and unsatisfactory customer service. We had a problem with our RV furnace. We had a heating company assess it and were told it was a corroded master board but this company didn't service RV's so we called Quietwoods. Quietwoods came out and agreed and said they would order the part. We spoke with the service manager Chris several times over the course of 6 weeks asking for an estimate of cost and when it would be installed. Finally, after 2 months they installed an off-brand furnace board that didn't work, had to take it out and supposedly found the correct part in shop. After 2 months of asking for estimates and updates, our credit was charged close to $800 when we had been told by Chris and a couple technicians it would be around $250.00 We were charged $250.00 in labor charges for a 20 minute install. When I called Allison in service (who said she was now the manager) and questioned the labor charge, I was given several different answers. Her solution was they would come and remove the part to take $400.00 off the bill-which would have left me paying nearly $400.00 in charges for nothing! Allison also charged my card without my authorization and the written invoice she sent was an estimate form that she had checked "agreed" in the boxes when I hadn't even seen it. Unethical and perhaps illegal to complete an estimate form the customer has never even seen. I will pursue further- and hope I don't find out some cold night that my furnace master board has been removed! I would highly recommend seeking another RV repair service instead of Quietwoods.Review fromAJ
Date: 11/03/2022
My camper has been at Sturgeon Bay location going on 4 months now. Called and visited repeatedly for updates...no recent callbacks. I dropped off our camper the 2nd week after July 2022. I told them on call and in person I needed to get it back for storage purposes by the end of September 2022. Still waiting....no status follow up call. Was having simple warranty work done and winterizing.AJ
Date: 11/03/2022
P.S.I only live 12 miles away from this location.AJ
Date: 01/11/2023
UPDATE:11/10/2022 @ 4:50pm ************************* (Service Manager) calls me. He tells me that the problem with the slideout is the left side cable and mechanism, and he would contact **** at the warranty company do discuss. Parts would take 2-3 weeks to come in.Prior to this time, in August 2022 I believe, the other work was completed.Window seal-repaired Winterizing-complete Replacement Washer/Dryer-complete Black water flush line-repaired ************************* said he would find out the warranty status of the slideout issue and call me back on 11/11/2022.11/10/2022 ************************* calls and states he has to call ***************** @ ****************** to see if they will cover the slideout repairs.11/18/2022 @8:00am ************************* calls and states that ****************** will cover the slideout repairs. Says the new cable should arrive in a week and 3-4 weeks for the other mechanism. I told him to keep the camper there until all work is completed.January 3rd 2023, @2:22pm, ************************* called me and said they got the parts in over the holidays and they would finish the work in the next day or two and he would let me know.January 11th, 2023, @ 10:00am ************************* called me and said that the camper was now completed. I went and paid the bill, and they waved the $50 deductible for the Washer/Dryer (for which I am grateful) but understand;When, all other warranty issues were resolved in August of 2022.When I looked at the work order, the labor time it took to repair the slideout was 3.2 hours.They had our camper there since mid July-2022.Quietwoods is all great/fantastic right up until you sign the purchase contract from then on...good luck!AJ
Date: 01/12/2023
UPDATE:"all other warranty issues were resolved in September of 2022."Also, $50 Warranty Deductible waiver was due to the fact that the washer/dryer was a "factory warranty replacement" and did not incur a deductible.Review fromSandra M
Date: 07/26/2022
Even before we stepped foot on the lot, the guys at Scenic were helping us find our dream camper. Nick explained how they work things, Eric showed us around, entertained my grandkids and walked me through all the paces. Then the guys out back showed me around the camper, explaining how things worked and all the fun little toys and gadgets that were included. And, the delivery was ...well I have no words...they were amazing. They got my old RV out, I still don't know how they did it and put in the new RV, leveled it, hooked it up and showed me around once again. I highly recommend Scenic RV in Baraboo. They treat you well and I believe they really want to see people completely happy with their RV. What a great team to work with!!
Quietwoods RV Sales & Service
Date: 07/27/2022
Thank you, ******! Happy Camping to you and your Family!Review fromGinelle F
Date: 06/24/2022
My husband and I have recently purchased a new travel trailer from Scenic RV. We had the pleasure to work with Don L*******, Sales Specialist. Don was awesome working with us to help get us exactly what we were looking for. Everyone we have encountered has been very helpful and went above and beyond through the entire process. I would highly recommend Scenic RV to anyone planning to buy an RV.
Quietwoods RV Sales & Service
Date: 06/24/2022
Thank You, ******* for the kind words. It was our pleasure assisting you in finding the right RV to fit your family. Happy Camping!
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