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Business Profile

Tree Services

R.J. Hoffman Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2022 ** Hoffman Tree Service knocked on our door with our neighbors, stating that they were quoting our neighbor to trim some of our trees that hung over their property. Hoffman said that trimming the trees on the neighboring property would not look very good, so wanted to see if we would consider having them take down the tree. They provided a quote/contract that night for removal of one tree and two limbs of another. The contract was signed 6/23/22 and they required a cash down payment of $700.00 nearly 30% of the final cost. They picked up the cash deposit on 6/25/23 and said they would be back to complete the project in 2 weeks. At the end of August, I made my first call to find out when they were coming, as two weeks had long passed. They said they had delays and would be there in about 2 more weeks. This went on for a couple more months. Each time I called, an excuse and they would be able to get to our job in 2 more weeks. Finally, I requested a refund. They said to give them until Christmas and if they could not complete the job, they would issue a refund. We agreed. Christmas came and went and nothing. I called and no return calls. January 10, I requested refund again. They provided more excuses as to why the job wasn't done, but they still were going to do it in about 2 weeks. I reached out twice more in January, no response. Contacted again in February, March no response. In April I did receive a response apologizing, said they didn't get my messages, but they would complete the job as soon as they could. I Figured I'd gave them up to 1-year to complete the job. In July I reached out again; more excuses but they were still going to do the job. Finally, August 15th, I gave them final notice; September 1st to complete the job or provide a cash refund. This time, they said they don't even have right equipment to do the job, nor do they want to do it, but would refund our deposit. I asked for a refund immediately. No response.

R.J. Hoffman Tree Service is NOT a BBB Accredited Business.

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