Complaints
This profile includes complaints for Silver Star Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 101 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
ONE WITH THIS INCOMPETENT COMPANY == T ******** A V A I L !!!!!!!!!!!!!!!!!!!!!!AGAIN:I WANT THAT EXCHANGE AS COMPETENTLY EXPLAINED NOT A CREDIT TO ANYTHING OF MY PURCHASE PRICE OF $51.02 I EXPECT CORRECTNESS!COMPETENCE!GOOD CUSTOMER SERVICE!WHEN I PUT MY MONEY OUT WITH AN ORGANIZATION IN EXCHANGE OF DOING BUSINESS WITH THEM, EXPECTING COMPETENCE NOT ASSININE HANDLING OF MY BUSINESS!!!!!!!!!!!!!!!!!!!!
Business Response
Date: 05/16/2025
We are sorry for the misunderstanding about the refund vs. replacement on your order. You were refunded $35.64 for the items and $15.38 for the shipping. These would have gone back to your original payment method. These slippers do tend to run small, so we recommend ordering a size up, if you decide to order again.
We apologize for the inconvenience.
Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The card is closed with a zero balance.
Regards,
***** *******Business Response
Date: 05/06/2025
We are sorry that you signed up for our VIP program in error. The VIP Program was canceled on 4/17/2025. Six months of charges of $19.95 each were refunded to the original method of payment on 4/18/2025. The outstanding balance from the late fees and interest were removed on 5/2/2025. Your Walter Drake Preferred Credit account has been closed as of 5/5/2025.
We apologize for the inconvenience.Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Business Response
Date: 04/16/2025
We are very sorry that this happened. Your account was merged with an account of someone else with a similar name. We have been able to update and separate the accounts. The ******** to you should stop, depending on the billing cycle. If you do receive an additional bill or two, please disregard them.
We apologize for your frustration on this matter.
Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
How do I provide information that this company has called 3 times in one day demanding payment and charging me different amounts each call.They were informed by me, to stop calling or we would be contacting a lawyer for this harassment.and the subscription is canceled.3/24/25- received billing for $51.90, stmt dated 3/19/25. After being told there is nothing due this is my last resort by filing a BBB complaint.Note: customer is ***** old, has no computer and doesn't give credit card info over the phone. At no point during her purchase call was she informed that if she mails a check, they automatically sign her up for a monthly VIP subscription for $19.95 per month, plus late fees. This is fraud and taking advantage.of the elderly. We will never purchase from ************ and want the subscription canceled and balance due cleared to zero!!Business Response
Date: 04/02/2025
We are sorry to hear that you signed up for the VIP Program in error. You would have received a welcome packet that detailed the program and how to cancel after the free trial period. Per your request, our VIP Program was canceled on 3/10/2025. A refund was processed for each of the 2 months that you were enrolled in the program. $19.95 each for a total of $39.90 went back to your original form of payment on 3/26/2025. Any outstanding interest and/or late fees were removed from your Preferred Credit account. At this time your balance due is zero. You may receive another bill, depending on the billing cycle. Please disregard.
We apologize for the inconvenience.
Customer Answer
Date: 04/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to say. I was never informed I was being enrolled in a VIP program so it wasn't an error on my part. 2) I did not receive any Welcome Packet and 3) I do not have any form of payment on file with your company, so where did you refund?? Lastly, the amount I've been billed is $61.90, not $39.90. As long as I don't owe you or your affiliates anymore, I'm happy and will never do business with you or the entities you represent again.
Regards,
***** *******Initial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
ments, but they did not get back to me about the fact that they are going to send me a refund check in the requested amount that I have asked for. So that is the reason why I am reaching out to you for help and assistance. Please contact Miles Kimball about why they are keeping my refund check in the amount of $1.10 hostage. They are not supposed to hold refund money like that; they are supposed to return a refund check to the customer in the amount of time from when they received the order. My order number for the two Personalized Zodiac Ornaments is SO407980950, and the **************************** shipping number is 92748901294838553250623951.Thank you for taking the time to read my complaint and I hope to hear back from you as quickly as possibleBusiness Response
Date: 03/14/2025
We apologize for this issue. We have processed a refund of $3.00 and a refund check will go out shortly. Please allow 2-3 weeks to receive this check.
Again, we are sorry for the inconvenience.
Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I forgot my password and the forms would not let me provide some information so I could not retrieve my passwordBusiness Response
Date: 12/18/2024
We are sorry that you had difficulty logging in to your account.
-The new password must be between ***** characters long.
-The password they use must contain at least 1 letter and 1 number.
-Customers should check not only their Inbox but check Spam or Junk folder for the reset email.
-You may not have an account created on our website. You can be on our promotions list or get confirmation emails, but that does not necessarily mean they created an account. Checking out as guest and getting these things are possible.
We apologize for your frustration.Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order for a Reacher for $ ***** it tore up after 2 days after their policy expired. There was no explanation of sending another one to me. I asked them how I can get a refund or half of what I paid. The salesperson said they could not do anything about it because it had expired because of the ******************************************************************** Will you please give them a bad report because they would not honor their merchandise?Business Response
Date: 12/18/2024
We apologize for that item ****** Easy Grip Reacher did not hold up for you.
We have refunded $21.39 back to your original form of payment. Please dispose of the item.
You currently have a preferred credit balance due of $179.51.
Again, we are sorry this happened.
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