Reviews

Review Details

• Review fromCorbin T

  Date: 09/30/2024

  This place is an absolute joke. Funny how service can't find anything wrong then 3 days later the car over heats. Funny how I have to figure out the water pump was bad when you have done a "inspection" and the reservoir is right in front of that the car actually has oil in it. What's it take to be a "certified technician" putting on your Velcro shoes because tying them would be way to much. ********* won't stand up for himself, *** is a ****, and the other manager talks down to you. Learn to work with customers because you seem like you don't know what you are talking about about. Case in point!Still taking care of issues caused from car overheating. But every time I call they pick up the phone and hand up on me not helping at all.
  

  Lake Chevrolet, Inc.

  Date: 10/02/2024

  The 2018 ************************ owns has had 4 owners and has been titled and/or serviced in 7 states: **********, *******, ******, ********, ********, ******* and most recently, Wisconsin.On 7/11/2024, the vehicle had ****** miles On 9/30/2024, the vehicle had ****** miles According to CARFAX, during that same 2 1/2 months, the vehicle has been in multiple service departments, including:-Wilde ****** 5 times -Lake Chevrolet 2 times -** ****, 1 time I'm not sure what is going on with his vehicle, but rest assured, Lake and all the other service departments he has visited are not a joke. We repaired exactly what the vehicle was brought in for and exactly what Mr ***** asked us to repair.

• Review fromJermaine C

  Date: 07/11/2024

  I should I seen the red flag before I purchased this SUV from this dealership.Well June 2024 I purchased a $60,000 Chevy Tahoe Z71.I noticed there was really a bad smell in the vehicle .The smell was coming from the driver as well as the passenger floor was soaked with water . Tried bringing it up to the sales person Justin ****** attention and he was so unconcerned . Well I was told that they would treat it to remove the smell.But ,the problem still wasn't repaired/fixed.I have been back to the service department 4 times now for the same problem. First I was told that it was wet because the carpet was shampoo. Then I was told that it was the antenna and that was suppose to have been replaced.The next time I went I was told it was the sunroof.Even after supposedly fixing the sunroof the floor inside still got soaked again .Went back AGAIN and was told it was the sunroof for the second time after they said it was fixed again for the second time. The vehicle still smells like mildew .I can't have my children's inhaling that smell.Don't know if it would case respiratory problems for them later if they inhale it to much.This was purchased as a family vehicle . Can you believe that Adam didn't even shake my hand .Where is the integrity & professionalism ? How rude was that .I should be the one that was or is upset after purchasing a SUV for that much So I suggest you save your time , money and the headache.THESE GUYS ARE LIARS.!!!!!!! After they have completed the sale you are nothing to them . As consumer we need to start speaking up on money hungry businesses and holding them accountable .Or things will never change

• Review fromChas O

  Date: 03/31/2024

  I think they NEED TO GET RID OF SERVICE MANAGER ! He has the WORST Customer Relations that I have ever had with any Dealership in my 53 years ! Secondly , I took my vehicle to Lake Chevrolet because Ive had issues with my emissions ! Service took vehicle into the Tech. & I went to customers lounge . 10 minutes later service writer came back , and told us they needed to order parts , our vehicle wouldnt be ready until next day . I got back the next day , and asked if the emissions will pass now ! Service writer tells me they didnt do anything with engine . He told me they replaced actuators for Heat system . I was upset with the actions of Service , and I went to another Mechanic to find out if he could help me with Emissions ! He hooked up an Electrical Device , and mechanic told me the computer had been wiped clean of any CODES for the monitors that read the Emissions !I have no idea what to do , and how to pass Emissions to renew license plate stickers . I WILL NOT take back to Lake

• Review fromChad S.

  Date: 08/25/2022

  Lake Chevrolet just robbed me! I have a 100,000 bumper to bumper warranty and they just charged me $90 for a diagnostic fee to tell me nothing is wrong with my truck. The check engine light was on. First time in my life I'm thinking of switching to a ford. I wish I could give them 0 stars.
  
  
  
  
  
  

  Lake Chevrolet, Inc.

  Date: 08/30/2022

  We need a few more details from the customer regarding this concern. Our Service Manager is reaching out to ****************** for more information and hopefully for resolution.