Reviews

This profile includes reviews for JB Custom Drywall, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JB Custom Drywall, LLC

  W186N7141 Marcy Rd Menomonee Falls, WI 53051-4930

  
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  JB Custom Drywall, LLC

  W186n7137 Marcy Rd Menomonee Falls, WI 53051-4930

  

Review Details

• Review fromTeri C

  Date: 01/22/2024

  Good for a small project, absolutely not qualified to manage a large project with multiple contractors. My major kitchen remodel (over $100k) was quoted to take 4-6 weeks and took SIX MONTHS. Luckily my boyfriend was home for a lot of the remodel because there was no project management and contractors would come over and ask him what they had to do as they had no direction, no oversight. They made very elementary errors that caused numerous project delays - cabinet shelves too long because they didnt account for the cabinet lighting or spice racks, cabinet door dropped and had to be completely remade, electric outlets not recessed after backsplash installed, toe kicks not nailed down, texture overspray all over window, can lights not flush with ceiling, contractors unaware of lock boxes when they arrive, just a mess. I called and emailed, trying to reach the owner, who never returned one call or email. Youd think with a large expensive remodel the owner would reach out when this much goes wrong. This company went from drywall only to now trying to handle major remodels and they are in way over their heads. I only gave this 2 stars because the end result is good.
  

  JB Custom Drywall, LLC

  Date: 02/13/2024

  Dear ****,Thank you for taking the time to share your experience with us at ** Custom. We are truly sorry that your kitchen remodel did not meet the high standards we strive to uphold. Your honest feedback is crucial in helping us identify and address our areas of improvement.We acknowledge that our expansion into larger-scale projects as a General Contractor has been challenging, particularly in establishing a reliable pool of subcontractors. The issues you faced with the cabinet work, including the extended timelines, are indicative of these challenges. We accept full responsibility for the oversight and communication lapses that occurred during your project.Despite these challenges, we are relieved to hear that you were satisfied with the final result of your remodel. It was imperative for us to ensure the completion of your kitchen to your liking, and we are glad to have achieved that goal, albeit with difficulties along the way.Reflecting deeply on our business model for ****, we have decided to refocus on the core services where we excel: Insulation, Drywall, Paint, and Carpentry. This decision stems from our commitment to delivering the highest quality of service and expertise to our clients.We are dedicated to learning from this experience and to continually improving.Your business is invaluable to us, and we are committed to making things right. Thank you again for your feedback, which is vital in guiding our improvement.Sincerely,***************** Owner JB Custom

• Review fromJennifer H

  Date: 06/21/2022

  Im very happy with the work performed by JB Custom drywall. They replaced water damaged drywall and paneling with fresh drywall. They also installed more contemporary can lights in the ceiling, textured the new drywall and painted the entire room. The crew was a pleasure to have in my home and cleaned up everyday. The project manager checked in everyday to make sure I was happy with the progress and to see how everything looked. I would highly recommend them!