Complaints
This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,497 total complaints in the last 3 years.
- 526 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******
Business Response
Date: 05/23/2025
We apologize for our customer's disappointment. We have reissued a new $125 ****** Cash Coupon to the Customer's email address today. This coupon is valid through June 30, 2025.
Thank you,
Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
** **********Business Response
Date: 05/21/2025
We apologize for our customer's disappointment. We have requested the refund to be completed manually with our Internal Business Partners. This credit will reflect on the cusotmer's statement within the next 7 business days.
Thank you,
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed .I want the replacement unit sent to the following address. I dont want the refund
***** *****
*********************
*********************
thats why I filed this complaint. I am not sure what Kohls customer service is not understanding.
who lives in **, **. But **************** refused to honor the request to resend this product but only stating they will refund the money paid once they receive the item. As a very long time customer of **************************+ years), I am very much dismayed by the option offered by ******. We have spent lot of money buying from ****** which they can check the regard. I am doine doing business with them. I am not sure whether their service going bad with merger of ********** and Kohls?Sincerely,****** ***** ************ (Cell)
Regards,
****** *****Business Response
Date: 05/15/2025
We apologize for our customer's experience. We have initiated a refund/credit for the Culligan ZeroWater 52-Cup Ready-Read 5-Stage Water Filtration Dispenser (SKU ********) from order **********. Please allow up to 7 business days for the refund to reflect on the form of tender used for the order. There was no charge for the replacement order (**********). The customer may place a new order at their convenience.Business Response
Date: 05/19/2025
We previously did submit a replacement order for the item, which was rerouted by the customer and *** Ex returned the order. A refund has been completed for the item. The customer will need to submit an order for the item or they can call ****** **************** at ************** if they would like a representative to place the order.Customer Answer
Date: 05/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want this case to be open so future customers are aware of their poor customer service and policies. They didn't even give me correct refund. I paid $29.13 including taxes after 40% off. But they only credited $18.** which is reidculous. I don't even have the time to deal anuymore on this issue. After 20+ years being a customer (my entire family). We are done with ******. We were loyal as we avoided cheaper online option and brought most of the items especially clothing/kitchen/bedroom in the local ****** store. That will stop immediately for my family. We know now why they are closing so many stores?
Regards,
****** *****Initial Complaint
Date:05/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The first order was the concerning one, with all the broken candles. The second order came through and those candles were wrapped this time-I was glad to see that. Thank you for addressing this. I appreciate it.
Regards,
******** ****
get packaging candles right. Things happen, but I have yet to receive an order that comes correct. It makes buying from kohls tough to do.Business Response
Date: 05/20/2025
We apologize for our customer's disappointment. We have refunded all of the candles on Order Number ending 4708, SKU Numbers as follows:
77057320 (Quantity 2)
68804355 (Quantity 1)
84300574 (Quantity 2)
66217960 ( 1)
71259517 ( 1)
74138970 (Quantity 2),The refund/credit will reflect on the Customer's statement within the next 7 business days; any ****** Cash used will be emailed to the customer. We've reported this to the Origin of Shipping Warehouse for review. Due to the cut on his hand, we have also reported this to our Claims Department who will be in contact with the customer as well.
Thank you,
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****
also requesting an additional $50 in Kohls Cash as compensation.Please investigate this matter as soon as possible. I would appreciate a prompt resolution, and I am happy to provide any further information if needed.Business Response
Date: 05/16/2025
We apologize for our customer's experience. On May 16, 2025, we emailed a $150 ****** Cash coupon to the email address provided for this complaint. Respectfully, we decline the customer's request for compensation.
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