Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Services

Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased the product ("Vape") from ***********************, and have grown severely concerned about its malpractice towards users. It appears to manipulating my Windows 10 installation and is getting regularly flagged by Windows Defender.

    Business Response

    Date: 11/07/2024

    This is a paid product, there is no malicious download given. If you're having issues with an anti virus you may contact support for assistance.

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:Unable to use name tags and counterattacks, unable to complete injection

    I'm sorry, I made a mistake in the complaint number: ********, which I corrected: I can't use name tags and counterattacks because they cause the game to crash. After I answer this question, you need me to provide a crash report. I specifically use other launchers to get it, but on other launchers I can't inject and the injection crashes. I got a crash report with a direct crash. I sent this crash report, but you ignored it. After my video proof, I was asked for a crash report, but after I sent the crash report, you didn't reply to me.

    Sent from dear gg (****************)



    I have reviewed the response made by the business in reference to complaint ID ********,

    Regards,

    Dear Gg


    Business Response

    Date: 05/19/2023

    Hello, could you explain in more detail which feature was not provided?

    Customer Answer

    Date: 05/22/2023

    I refused to accept a response to resolve the complaint, I chose the wrong choice, only to find out today that I need their refund, even if I sent the problem VAPE did not solve the problem without me

    Sent from dear gg (****************)

    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    I didn't provide advice, but I can't use it normally and need a refund. I sent a crash report, but you didn't fix it for me or reply to me, and I'm upset about it. I add proof in the attachment.

    Regards,

    Dear Gg

    Business Response

    Date: 05/24/2023

    If the buyer is having technical issues they may contact support via ******************************* to resolve the issue. 

    Customer Answer

    Date: 05/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Complaint ID: ********, I am very upset with VAPE, he is simply disgusting me, I have explained that their support staff does not reflect me, and I want to contact the self-owned staff!
    Regards,

    Dear Gg

    Business Response

    Date: 05/26/2023

    What email did you contact support from?

    Customer Answer

    Date: 05/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    ****************

    Regards,

    Dear Gg

    Business Response

    Date: 05/26/2023

    To affirm that you're crashing, can you submit your crash report from crashing? We will check your account logs to make sure that you're actually using Vape at the time.

    Business Response

    Date: 05/22/2023

    There was no offer suggested to the buyer, we made an attempt to understand the actual issue, and did not receive any response on this matter.

    Customer Answer

    Date: 05/30/2023

    Why is it that the seller has already sent me a message and I am unable to respond? It has been two days.

    I need to proceed with the next step of talking to VAPE, it has been three days.

    Customer Answer

    Date: 05/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    see attached

    Regards,

    Dear Gg

    Business Response

    Date: 05/30/2023

    After reviewing both of these logs, there is nothing to indicate a crash. In order to determine whether or not you're having any crash, or the cause of it if there is one, would require a much more thorough review of the situation. 

    Customer Answer

    Date: 05/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is further evidence I provided to VAPE. see attached

    Regards,

    Dear Gg

    Business Response

    Date: 05/31/2023

    What Minecraft version are you using?

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I need to tell VAPE that it's version 1.12.2. The version supported by LITE, I can't inject and use normally

    Regards,

    Dear Gg

    Business Response

    Date: 06/02/2023

    Version **** requires forge to run. You can download that here: ***************************************************************************

    Customer Answer

    Date: 06/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have installed but still crashed, reported in the add-on. And I can't use name tags and counter-knockback on the agent side I need, it needs to be solved. There is a video in the previous attachment.



    Regards,

    Dear Gg

    Business Response

    Date: 06/03/2023

    The problem is at this point you have not launched again. You can install forge from the version we provided, and then attempt to launch again. We will check your logs to make sure you've actually launched.

    Customer Answer

    Date: 06/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I am unable to inject after installation. I have added a video in the attachment, one of which shows injection failure after repeated installation.Please refund me



    Regards,

    Dear Gg

    Business Response

    Date: 06/07/2023

    In the videos shown you were not using a supported Minecraft version.

    The software requires that you use a supported version. 
    Please visit this page to view the supported versions: ************************************************************************

    If you want to run without forge, you must use 1.8.9. You were using version **** without forge. This is not supported. 

    Customer Answer

    Date: 06/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Can't you see the loading animation of forge in the video? And I started my problem with the fact that the version that can be injected cannot use the backlash and name tags, and I can't get the crash report, I sent a video, you guys want a crash report, I find the same version injected to provide you. I've been giving as you asked, but how did you and my support staff do it, ignoring my response after I sent the crash report. Anyway, I ask for a refund. And you have been denying the crash report I provided, there is no crash report where the crash came from, I am very dissatisfied with your product, and service. This is my unsatisfactory refund request, please refund.



    Regards,

    Dear Gg

Vape is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.