About

Important information

• Believed to be out of business:

  According to information in BBB files, it appears that this business is no longer in business.
• Additional Info:

  Partners in Health Care, Inc. was formerly located at 1033 W. College Ave., #103, Appleton, WI 54914.

  In September, 2011,  the BBB started receiving a pattern of complaints alleging that the company was selling medical insurance. However, what consumers reported receiving was a medical discount card which was practically worthless.
  
  Complainants allege they paid a “one time non-refundable enrollment fee” of $99 and subsequent monthly payments ranging from $119-$514 per month. In part, complainants state they feel the plan was misrepresented because what they received was not insurance.
  
  Gary Kieper responded to nearly all complaints, usually by stating the consumer did not purchase the policy from PIHC, but enrolled through an out of state company. Or, often stating the consumer did not request a refund in the allotted time. Often, Kieper attempted to refer the BBB to the out of state sellers of his program. In responses, Kieper has referred to his company as the “billing and collections company”, the “processing company”, “developers of the product” and the “fulfillment and customer service” entity. Refunds were made in some cases.
  
  However, PIHC continually failed to correct the underlying cause of complaints.
  
  Complaints to the BBB include a large pattern; product misrepresentation, delay in receiving refunds, promised and full refunds not received, dissatisfaction with the product, difficulty in reaching the company, product not received within a specific time frame, non-information regarding the cancellation policy, and inability to cancel.