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Business Profile

Heating and Air Conditioning

Prime Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022,We answered an ad on ******** marketplace for a HVAC install for new construction. ***** replied back with more info and pricing. He sent ** a contract via email listing the supplies and services that wound be rendered. We asked if he offered a cash discount. He said yes if paid in full, and he would come drop off the equipment and pick up the $. He did, confirmed pick up of almost $6,000.00. He dropped of a furnace and an A/C unit. Fast forward October, we had an install date finally and it was a no call and no show. So we call and finally we get a reply that his wife had a baby and gave a new install date. That date goes by, no show and we keep calling and he finally replies that his worker was in a bad car accident and would have to reschedule. Weeks go by and nothing but excuses. So we keep calling everyday until ***** gives us a name of this other guy named ********************* of B&P *************** who is now his "boss" but now doesn't work for him from *****. We call this number and get a very unprofessional man who claims he is NOT the boss and that's someone else, a cousin or brother. We call back and leave a message for who we are now told is the owner. He assured us that he had issues with ***** and was contracted out and would get this resolved. ***** came out once time and cut a round crude hole in our new home using a sawsall and installed a crooked exhausted pipe. Didn't bring the duct work or any other supplies to hook it up. Very ill prepared and I professional. Not sure their connection or affiliation to each other but they scammed us out of almost $6,000. We have an outdated AC unit to boot and an inoperable furnace because he never converted it over for LP. We have continued to call. Some numbers are now disconnected or voice mails full. Last text from ***** he told us we got what we paid for and he didn't owe us anything else and wasn't coming because we aren't living in the house anyways. We paid JayDe in July! We have been more than patient.

Prime Heating & Cooling is NOT a BBB Accredited Business.

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