Reviews

Review Details

• Review fromMark D

  Date: 04/01/2023

  We enjoy supporting local Card Game businesses. And previous establishments we visited were courteous and provided valuable information on Card Gaming. But we endured the worst shopping experience at **************. We purchased multiple Game packs spending close to $290. Once home, a quick online search showed we over paid by 100% or more for each pack. We tried to return some of the packs, not all, an hour later (the driving time to and from the store). They refused to honor any returns. Citing their 'All Sales Final' policy and accusing us of tampering with the product when each are in sealed proof boxes. In discussing the return, we suggested a price match or even a discount making the price more reasonable (say 20% or 25% markup). The policy was again used as an excuse to charge us over twice the regular retail amount.We understand the onus was on us to check pricing prior to making a purchase. But we have supported other Card Game establishments, choosing to spend money locally even at a slightly higher cost. And none of those purchases were a disappointment. We feel this store was deceitful and miss leading in describing and selling their products. We hope others can learn from our experience and avoid **************. There are numerous other local Card Game stores who will support your gaming needs and provide you great products at fair prices.

  CCGhouse.com

  Date: 04/03/2023

  Thank you for your review. We value all feedback whether it is positive or negative and we always take it into account when thinking about our ongoing store policies. We appreciate you taking the time to post. Our policy, posted visibly next to our cash register, exists because there are people who have tampered with products after purchase and at times the boxes are not proof against such tampering. This is something that has happened with **************** and Target transactions and is widely known to happen. This is the main reason for the return policy. No one was accusing you, and it was expressed a number of times that there were no accusations while explaining our reasoning. There also was no mention of a partial refund. If there was it may have changed the discussion and it may have been a more pleasant transaction. Again, we understand and are sorry that you are disappointed with the encounter. Thank you for taking the time and we wish you well.