Reviews

This profile includes reviews for Banfield Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Banfield Pet Hospital has 1162 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Banfield Pet Hospital

  18101 SE 6th Way Vancouver, WA 98683-7509

• 

  Banfield Pet Hospital

  7501 SW Dartmouth St Tigard, OR 97223-8655

• 

  Banfield Pet Hospital

  14405 NE Fourth Plain Blvd # 124 Vancouver, WA 98682

• 

  Banfield Pet Hospital

  130 SE 192nd Ave Vancouver, WA 98683-9504

• 

  Banfield Pet Hospital

  7535 SW Barnes Rd STE 109 Portland, OR 97225-6269

Review Details

• Review fromSharlene S

  Date: 05/25/2025

  Their Optimum Wellness Plan is a SCAM. Even if your pet is no longer with you, you still have to pay the full amount in monthly installments or the lump sum for a year. They pitch it as a "money saving" plan -- AS IF! To make matters worse, they send you to collections if you miss a payment, putting it onto your credit report and tanking your credit score. I never heard a word from them about missing payments (lost credit card) until they sent my balance to collections, were it accrued interest and became more than what the original plan was. Finally, you can pay the balance off at any time, but if you want to cancel the plan, you have to wait to speak to a customer representative who works Pacific hours. Tried to create an online account to manage my plan but no luck there at all. Instead, the system locked me out...

• Review fromKatielyn N

  Date: 05/21/2025

  I am not sure how this business is still operating with the false promises they give during registration.Before you sign up, you are told the "major benefits" of going with Banfield. One of those is record sharing, and if you cannot get into the clinic you normally go to, you can go to any other Banfield. If that's the case, those records would need to be shared so other vets not familiar can see what's going on and continue the same expectation of care. We have had small run ins over the last almost 5 years of being with their services, but this last one was the final one. The vets and assistants at the **** Rapids location lied to us several times while our dog is being diagnosed with cancer--T-cell lymphoma to be exact. We were told we'd hear back in 1-2 days. Call back 2 days later, results were not in. Called back day 3, was now told that the vet he had seen was only a fill in and no one would be looking out for his records. Was called back 1 hour later with the worst news, but thankfully Dr. ******** listened to my concerns and sent in the referrals that night for oncology. His oncologist then sends them a prescription for his lymphoma and requests them to call me back when it's filled--should be about 30 minutes. Called Banfield that night, no one had checked their fax machine or email all day long. This was sent over before noon, my call was after 4pm. They tried refusing to fill his prescription. Why? No one on site that day specifically saw our dog themselves. These are orders from an oncologist who has had lightyears more training than any bozo at this clinic, and they are not comfortable. My dog is dying, and THEY ARE NOT COMFORTABLE. I can recommend them for getting vaccinations started, but beyond that do NOT trust them with your animal's life--they don't know what they are doing and instead will drop the ball to avoid any blame.
  

  Banfield Pet Hospital

  Date: 05/23/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromPamela W

  Date: 05/20/2025

  You better hope that Banfield Pet Hospital in Jxn, *** doesn't misdiagnose and prescribe your baby medicine, and they develop heart failure and die!! Because, after your baby passes away and you try to cancel your membership with them, they will deny you and tell you that you have to continue to pay for the plan even after your baby is gone!!! This company is full of shi* and they have no morals!!! I will never use them again after 12 years with them! Banfield Pet Hospital!! HARD WORKING PEOPLE GETTING TAKEN ADVANTAGE OF!!!! SCAM!! ****************!!!!!!
  

  Banfield Pet Hospital

  Date: 05/23/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromRoberto B

  Date: 05/20/2025

  I took my cat yesterday 05/19 to the facility located at *********, my appt was 2PM, after a week waiting for an spot. I know my cat has some sort of sinus infection as she is having trouble to breath, has mucus and sneezing. Also, she has the third eye-lid out so all adds up. The vet asked all the questions I described to my best indicating that all pointed for a sinus infection. She dismissed my comments, instead she came saying it was a tumor and need a CT Scan to confirm, which would be over $2000, or a Xray but that may not be that effective. Xray quote was $900+. I asked if we can start with antibiotics she said we could. She took her back and she administer an antibiotics. I paid $80 for the shot. When came home, I check the antibiotic and what was provided was a skin antibiotic, nothing to do with respiratory infection. She saw how my cat was, she had trouble to breath and she administer something useless and I ended paying $80 for nothing. I came out worse, with bad information, bad treatment and paying for all that. Never again.
  

  Banfield Pet Hospital

  Date: 05/23/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromBarbie J

  Date: 05/19/2025

  My pet was seen 3 days ago, her infection didnt go away and was charged $266 for nothing. Called 2x and they are not willing to give me a solution, Im never coming back.
  

  Banfield Pet Hospital

  Date: 05/20/2025

  Please remember that your pet received a Convenia injection which does typically take 48 hours or so to start working and show results. The *** ointment was provided for wound treatment and to prevent future infections while the wound heals. Wound infections can take time to heal. As a practice full of pet lovers and owners,the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromFarren O

  Date: 05/19/2025

  Banfield Pet Hospital contract has misleading terms, conditions, and unfair charges.
  Banfield Pet Hospital forces you into a contract based on the issues of your pet and not telling you and making you understand about their real charges and contract language.
  The personal injury comes is when I called Banfield Pet Hospital to Cease and Desist taking money out my account and that I no longer want the services. I am seeing a private doctor. To cancel the services and they told me I have to pay off the $796 dollars for services that I did not get. I asked them to invoice me the final remaining balance then, they told me I have to pay $796 up front. This is illegal. I never got $796 of service and if I did they did not tell me this and I only paid what was told to pay at that time of services. They showed me what it would be, but I didn't have a plan at that time, they helped my dog and then asked me to sign up for the plan.
  Private companies do not have the federal right to impose contracts that consumers cannot get out of. The refuse to cease and desist from taking money out my bank account and charge me for late fees or NSF fees on top of the banking fees. This is illegal and stealing from the consumer.
  I have asked them to stop taking money out my account and remove my banking information, but they refuse and I had to close my banking account. I need an attorney beasue Banfield Pet Hospital violated my consumer rights to cancel services at any time for any reason.
  Today's, businesses like Banfield Pet Hospital get way with murder and the BBB will not stand up for consumers.
  Stick with County pet services. Banfield is not the only pet hospital or just don't have no pets. Pet's are expensive.
  I am a victim of Banfield Pet Hospital.

• Review fromErik V

  Date: 05/06/2025

  Well I see why this place isn't bbb accredited...I canceled my membership (that was verified by phone) due to how I felt my pet was being treated. The attitudes of the staff was something I've never experienced before going to a veterinary. Months later I get a call from a creditor saying I owe Banfield... but I canceled, and was on auto pay. So if I didn't cancel, which banfield later said I didn't, why would payments stop? I've heard of experiences at this location and didn't believe it until I experienced it. They are a sales company disguised as a veterinary. I recommend this place to be avoided by anyone looking for a veterinary. You will find better care else where, maybe a little more money initially, but save you trouble, your money, time, and most importantly, your pet, in the long run
  

  Banfield Pet Hospital

  Date: 05/09/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromM. S.

  Date: 05/02/2025

  The optimum wellness plan if u cancell u have to owe them money. It's not fair. Our **** sheltie of 14 yrs passed away today may 1st 2025. On the welness company I owe them $900.00. It's just not fair. We lost our family member and shouldn't have to pay anything. It's under *********.
  

  Banfield Pet Hospital

  Date: 05/09/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

  M. S.

  Date: 05/12/2025

  We arre not paying anymore money on the wellness plan. **** is gone.

• Review fromVictoria A

  Date: 05/02/2025

  I have two dogs, Ive been taking them to Banfield for over five years. I now realize that Banfield has been ripping me off the entire time. We just paid $2700 for 10 teeth to be pulled. Other vets have quoted me in the range of $500-$1000 to pull the teeth. Plus Around $800 for anesthesia etc.. Yet Banfield charged me $800 as part of the Wellness Plan +$2700 this time. Not including the last incident. During our last dental cleaning the doctor was aware there would be multiple teeth extractions yet she waited until the time of anesthesia and gave me two minutes to decide. I should have said no and called another vet. But I cant let ***** go under twice when it could be done once. She should have told me of the possibilities at the consultation the day before. Yet she focused on a heart mumor (yet I dont believe to be true part of their scam/distraction process), which was NOT disclosed by the other banfield in 2023. Disclosed two years later??? A scam. Ive spoken to three vets in the last 24 hours and they all told me, they wouldve pulled the teeth for much much less. Aside from that, moving past this, Banfield gave me liquid nsaid and ********** versus a pill form. All other doctors in the past, including Banfield, have given us a pill form. Yet this Banfield claims theyre not able to do that because of the small size of my dog. I told them this is completely untrue, and that every other vet, including Banfield, has given us a pill. The liquid is horrible, and a very bad discretionary choice especially of this vet, when the dog has stitches in his mouth. It also makes me sad because it tells me they dont know what they are doing. And make discretionary choices that other vets would not agree with. (What else did they do wrong??) I asked them to fix it and give me a pill form, which we had during the same procedure last year. It even shows on THEIR records. They laughed at me and did nothing. Will not admit that they are wrong or consider my request.
  

  Banfield Pet Hospital

  Date: 05/05/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.

• Review fromS. J.

  Date: 05/01/2025

  Incredibly unprofessional. They allowed a friend to call their clinic, update the Name, email and phone number on my account without my permission. They did not so much as bother to check with me before updating information on my account! I'm taking my business elsewhere.
  

  Banfield Pet Hospital

  Date: 05/09/2025

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

  S. J.

  Date: 05/11/2025

  So, it turns out that after I told them my primary concern was the breach of privacy, their initial response was relief - that they didn't have to address the fact that they violated privacy policies. I look forward to this organization taking serious action against the individuals at the *************, ** location who violated my rights as a pet owner.