We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Automation

Protec

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Paul C

    Date: 02/08/2023

    These people are crooks. Protec security is charging me for monitoring a system that was not operational for a year. My system went down last February with no calls from the monitoring company about the system being offline. The last time my system was operational and online was Feb 11 2022. They are charging me for a year of service that they did nothing for.,

  • Mike R

    Date: 10/11/2022

    Protec customer for 4+ years. Do not do business with these guys. My panel needed an upgrade from 3G and they are using predatory practices trying to soak customers for hundreds of dollars for the upgrade. Additionally, contracts roll over for ONE YEAR at a time if you do not give 30 days notice. So now I'm stuck mid-year with a system that will not work in 2 months and there's nothing they say they can do to help me. Options are pay hundreds of dollars or sign a brand new FIVE YEAR contract. **************** abysmal. For a company that lives on providing local customer service, these practices are appalling and they won't be in business for long. Stay away.

Protec is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.