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Business Profile

Plumber

Ally Plumbing Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Team,

    I am writing to inform you that the complaint #********, involving Ally Plumbing Inc. and myself (consumer: ***** ******), has been resolved. Ally Plumbing Inc. has refunded an amount in question, and I consider this matter closed.

    Please update your records accordingly. I appreciate your assistance in facilitating this resolution. Should you require any additional information, feel free to contact me. Attached are written exchanges for records. 

    Thank you,
    ***** ******an optionI only found out after requesting a video. The company initially failed to install a two-way cleanout, and it was only corrected after I specifically requested a video inspection. Upper management and ownership have ignored my calls and emails for over three weeks, refusing to address these issues or provide a resolution.Desired Resolution:I am requesting that Ally Plumbing Inc. either:1. Complete the work as originally promised at no additional cost, including IMS cutting and tying in the two drains, OR 2. Issue a full refund for the line items and services that were not rendered, as I paid for work that was never completed.I chose Ally Plumbing over another contractor based on their promise to perform the same work for a lower price. Instead, I was left with an unfinished sewer lining project and a company that refuses to communicate. I expect a professional resolution and am prepared to escalate this complaint if necessary.

  • Initial Complaint

    Date:01/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ally Plumbing was paid $1,150 to fix a bathtub leak dripping to the first floor. Their plumbers spend only 90 minutes fixing just one of two leaks. The second leak was never discovered during their initial due diligence.

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ally Plumbing came to my house for a water leak diagnosis and fix on Sept 11th. The technician misdiagnosed and suggested a shower cartridge replacement which he believed would fix the problem. We observed that he had to call for help and he didn't spend time find out where the source of the problem was, even when we had suggested to check the crawlspace. After replacing the cartridge he still heard water leak so he finally confirmed the leak is from a pipe in the crawlspace but he didnot have the time/expertise to fix and asked us to make another appointment. We were charged over $500 and we managed to get a refund. We also hire a different company who could get it done on the weekend for us and charge much less. The outstanding issue was that the technician didnot put back the shower handle properly and there could be some small parts missing. When I asked **** to come and reinstall it for us, they said they no longer serve our area and the same technician is no longer with the company. I feel that this is not reasonable, the company has left a damage and they should address this. I'm looking for your advice.

Ally Plumbing Inc. is NOT a BBB Accredited Business.

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