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Business Profile

Credit Union

B E C U

Headquarters

Reviews

This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

B E C U has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • B E C U

      12770 Gateway Dr S Tukwila, WA 98168-3309

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    • B E C U

      12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

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    • B E C U

      205 10th St NE Auburn Nfc Auburn, WA 98002-4045

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    • B E C U

      21182 Hwy 410 Bonney Lake NFC Bonney Lake, WA 98391

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    • B E C U

      18333 Bothell Way NE Bothell Nfc Bothell, WA 98011-1901

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    Customer Review Ratings

    1.36/5 stars

    Average of 62 Customer Reviews

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    Review Details

    • Review fromGregory D

      Date: 06/23/2022

      Online **** paying is very slow. It recently took 13 days for a check to reach a payee. **************** claimed that the **** probably took 9 days to deliver the letter, not likely. This has happened numerous times. BECU has this whopper on their website (https://www.becu.org/everyday-banking/payments-for-any-situation):"Once you input your payee information, you can rest easy we guarantee it. As long as you input your payee information at least 3 business days before a bill's due date, we'll guarantee that the **** is paid on time."In the app there is no way to select a "deliver by" date less than 7 days out.
    • Review fromClay B

      Date: 06/23/2022

      I can't say enough about how much I hate BECU! I have a car loan with them which I'm ready and able to pay on time every month. However, I have a few issues trying to do this. #1 They don't take credit card payments #2 In order to pay the car payment I have to perform an external transfer from *** to BECU into my BECU Savings Account to start the process of paying my monthly ****. This comes out of my *** account and then 2-4 days later, becomes available in my BECU Savings account. #3 Once the funds show ** in my BECU Savings account, I then have to transfer them into my BECU Car Loan account #4 If the funds are not available in my BECU Savings account on 6/20, BECU puts a debit of the amount of the car payment onto my Savings account. This creates a negative balance in my account because I only use it for my car payment. When the *** funds reach my BECU Savings account it brings the balance to zero and I'm unable to make my car payment. I then have to call into BECU customer service and have them correct it so the payment can be made. What a bunch of c*** over a $166 car payment!!! NOT WORTH THE TROUBLE!!! FIND ANOTHER LENDER!!!

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