Reviews

Review Details

• Review fromAngus Z

  Date: 04/18/2025

  We've worked with Maple Leaf for several years now, and they've been amazing. ***** is our property manager, and she has helped us so much ever since the beginning. Her responsiveness, responsibility, patience, and professionalism have made her a joy to work with. Whether it's addressing inquiries or handling requests, everything is managed with the utmost care and efficiency. Thank you for providing a great rental experience.

• Review fromJennifer H

  Date: 03/21/2025

  *** is super professional in property management. As an owner, she helped me with everything to makes me worry free about my house, especially I am in overseas.I have been working with *** over 5 years. I valued our friendship and thanks *** U R SUPER :)
  

  Maple Leaf Property Management LLC

  Date: 03/26/2025

  Thank you so much for your fantastic 5-star review! We are thrilled to hear that you have had such a positive experience with *** over the past five years. Its wonderful to know that her expertise in property management has provided you with peace of mind, especially while being overseas.
  We truly value your friendship and appreciate your continued trust in us. If there's anything more we can do for you or any further assistance you need, dont hesitate to reach out. Thanks once again for your kind words!

• Review fromLee N

  Date: 03/13/2025

  I was a tenant with Maple Leaf in 2012, this was the first property management company I had rented from so I wasnt sure how it would go, Ive heard horror stories. Well, I was so lucky to rent from Maple Leaf Property Management, it was life changing for me. In 2014 I was laid off from a job in title and escrow, I mentioned something to Kit, the founder /owner of Maple Leaf PM, who said she was looking for a property manager and I would be awesome at it. It was an easy decision as my time as a tenant was wonderful, MLPMs moral compass and mine aligned perfectly, I had absolutely zero complaints. Fast forward 11 years later and I am still a property manager with Maple Leaf, this will be my last career and it has been good to me. I was able to see things from a tenants perspective as well as from an owners. Our company is ethical and has won the tip 3 PM companies in the greater ******* area. I am proud to be a member of this team. We have a great group of people who all work hard for tenants and owners. Give us a call we would be happy to chat with you. *** *******
  

  Maple Leaf Property Management LLC

  Date: 03/14/2025

  Thank you for your heartfelt 5-star review! Its truly inspiring to hear your journey from tenant to property manager with Maple Leaf Property Management. Your positive experience as a tenant really illustrates our commitment to providing exceptional service, and its wonderful to know how that has shaped your career.
  Were proud to have you as part of our team; your dedication and hard work have made a significant impact on our clients and the company as a whole. It's great to see how you bridge the gap between tenant and owner perspectives, ensuring that we maintain the highest ethical standards.
  We appreciate your enthusiasm and your support for the entire team. Heres to many more successful years together at Maple Leaf!

• Review fromMike S

  Date: 03/10/2025

  I recently spent an afternoon with *** ******* and **** ***********, teaching them how to use SignIx for e-notary. They are required to notarize all leases over 365 days. These ladies exude professionalism. If I ever move to ****************, I'd like them to be my property managers.
  

  Maple Leaf Property Management LLC

  Date: 03/13/2025

  Thank you for your fantastic 5-star review! Were so glad to hear that you had a successful afternoon with *** ******* and **** ***********. Their professionalism and commitment to exceptional service truly set them apart, and we appreciate your acknowledgment of their efforts.
  We find that using SignIx for e-notary beneficial very beneficial. This service is designed to streamline the notarization process, making it much more convenient for our clients to handle necessary documents online.
  If you ever consider moving to ****************, we would be delighted to assist you as your property managers. We look forward to the opportunity to work with you again in the future!

• Review fromZhanel Y

  Date: 02/24/2024

  Im going to be nothing but honest when it pertains to my experience at Maple Leaf Management. Their communication ***** my landlord truly harassed me my entire stay although she was supposed to portray professionalism she didnt she ignored my calls my emails I also emailed her supervisor and she also ignored might emails as well. Throughout the pandemic I was without work I didnt have income so I didnt have a rent portion yet I was harassed several times with 10 day notices and evictions for non payment of rent when they were recovering their rent from ******* ****************** They forced me to pay $7000 during the pandemic for utilities and rent when I had no rent portion and when it came to utilities I was on an assistance program that was supposed to cover it something happened was delayed with them paying they took it upon themselves to pay it and forced me to come up with $7000 when I asked ************************* About over payment she indicated she was going to call me and never called she acknowledged that her and the supervisor got my email but neither responded nor fixed the issue nor discussed the issue. Im not from ********** when I first moved here my windows was shot out both levels she never fixed them I have small kids and currently dealing with a-lot of issues they never fixed. I have no access to my door because this is her second time changing the locks and didnt give me a key. Came to my house the other day no emergency I dont trust her she made false allegations had police come for wellness check on kids because my racist neighbor couldnt get them in trouble. Kids have not been able to live in house comfortably the entire four years. She took pictures of my kids without my permission and called them little monkeys. I am black monkeys is a racist term I am from the south Ive experienced nothing but a harsh ordeal entirely. Home was infested with rats they never came patched up holes etc. their company portrays racism and their not professional
  

  Maple Leaf Property Management LLC

  Date: 02/26/2024

  ****** and ******** we apologize for any miscommunication we have had on our part over the past four years, we also have faced significant challenges in communicating with you. Despite various attempts through emails, calls, and text messages, we have struggled to effectively manage this home.
  
  It is important that we clarify that no eviction notices have ever been issued to you. During the pandemic, there was a moratorium on evictions, so we would not have issued any Pay or Vacate Notices during that time.  Any 10 Day Notices that were posted were related to landscaping and maintenance concerns.
  
  Upon receiving your demand letter of February 8, and a phone call from the owner saying you had contacted them regarding a rat infestation, we decided we needed to do an inspection of the property. We posted a 48-hour legal notice to enter.  Upon arriving at the property at our scheduled time, we found that the locks had been changed without our knowledge, necessitating the assistance of a locksmith to gain access to the property. Even though you knew that we would be arriving at the home, you called the police and told them you were in ******* and there was someone breaking into your home.  It was a surprise to all, including the police that you were actually inside the home. We were able to do the inspection (there were no rats) pictures were taken of the rooms and your children happen to be in those ****************** time was there an intention for any of the conversation to appear to be racially motivated.
  
  Regarding outstanding bills, while efforts were made to communicate and forward utility invoices, these remained unpaid. On May 22, 2023, a generous donation that you procured was received from a non-profit covering overdue utility bills and delinquent rent. Again, you have never received an eviction notice for any of these delinquencies.
  
  Contrary to your claims, there were no bullet holes reported upon move-in, with documented move-in condition reports and prior inspections conducted by the ******* ****************** Subsequent periodic inspections revealed additional damage, including bullet holes, which were not initially reported.
  
  We understand that you have told the owner you will be vacating on March 12th.  Our aim is to facilitate a smooth transition for all parties involved.