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Business Profile

Property Management

Avenue5 Residential LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 703 locations, listed below.

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    Customer Complaints Summary

    • 571 total complaints in the last 3 years.
    • 421 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Where to begin - Since January 2025 began, I have an endless list of violations to my rights as a tenant and of deceptive business practices. They refuse to take ownership of anything or appropriately apologize or make the wrong things right and I am strongly considering legal action but am first taking the route of reporting them to government and business authorities to see if I can get assistance through these options first, though I have ample evidence of legal concerns that can be proven if it were to come to that in a court. The property managers have not only treated me as a tenant poorly, continued to lie to my face from things ranging from whether or not they put a ticket in a support team when asked to lying to another resident in the hallway about when they began working here, to lying about the actual policies and procedures for the business and maintenance claims. They have a serious lying problem. Honestly, I don't know if they have told me a single truth yet. Aside from their treatment of me, they do not take care of the building properly or properly communicate building matters or concerns to the residents. Only after I complained SEVERAL times from *************** did they even begin to communicate somewhat at the end of March, though a good majority of that was untruthful as well. They never followed up with residents with accurate information either.Residents were forced onto a new payment portal with minimal communication. Specifically, there was not any communication regarding changes to policies or processing times, which were rather significant and negative changes for residents.

      Business Response

      Date: 05/14/2025

      Hello,

      We hear you, and want to assist. Unfortunately, we cannot do so until we know exactly which property this occurred at. Please let us know the FULL name of the property so we can help.

      Thanks.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I wanted to follow up regarding my complaint through the BBB site (ID number *********. It looks like someone had replied through Avenue5 on the BBB platform, but I am unable to reply and let them know that my complaint is about their property named Slabtown Flats in ********* 

       

      The building did fix the garage as well as the light outside of my apartment, so I think we can close the case.

       

       

      Thank you,

      ***** ********

      nctional for years. I have submitted numerous documented requests, all of which have been ignored. This presents a serious safety hazard, especially during nighttime hours.Another unresolved issue is the washer and dryer in my unit, which have been broken for several months. Despite multiple service requests and emails, management has failed to make timely repairs or take responsibility. Instead, I was told to use a machine located down the hall, and even asked not to use it during business hours while tours are being conducted. This request is unreasonable, especially given the high rent I pay and the expectation of fully functioning in-unit appliances.Under Portlands municipal code, specifically Chapter *****, tenants are entitled to the quiet enjoyment of their leased premises. The ongoing noise disturbances, lack of safety measures, and prolonged delays in addressing essential repairs appear to constitute a breach of this right, as well as the lease agreement itself.

      Business Response

      Date: 05/14/2025

      Hello,

      We'd like to assist further, but cannot unless you provide us with the name of the property this occurred at. Please provide this information so we can help.

      Thank you.

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23255705

      I applied to the *************** located at ************************************. My leasing consultant was Timithea Flowers. My last communication with her was 4/25/25. She said to call on 4/28/25 because she had to speak to accounting so they could tell me a check number for the refund issued. Ive called several times since then and no response. This isnt the first time shes told me she would call me and hasnt. She continues to just provide excuses. Somewhere someone has made a mistake resulting in me never receiving a refund. 

      Sincerely,

      **** *****

      Business Response

      Date: 04/29/2025

      Hello,

      We'd like to assist you further with this issue. However we cannot assist you until we know which property this occurred at. Please provide this information for us at your earliest convenience.

      Thank you.

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, 2024, I applied for an apartment at ****** ****************************************************************************************************************** I was told I would receive a full refund if I was denied. My application was denied and have NOT received my refund.I have visited in-person multiple times and called the office many times. Every time, they take down my information and say they will get back to me. It has been 5 months now and its obvious they are attempting to steal my money.

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3rd 2025, I moved out of an apartment in ********, **********. The complex is called Alley111 and is managed by Avenue5 Residential for the last 3 month or so of my stay there. My move-out statement (attached) included $195 for "Cleaning Charges; Apartment", even though the apartment had already been thoroughly cleaned. I requested a detailed explanation of the charge, which the billing department explained to me as a "FLAT RATE". But such flat rate based on apartment size is not mentioned in the lease I ********* such, I'm contesting the charge, requesting it be removed, or at least that a justification in the form of a cleaner's invoice be provided. I informed the Avenue5 billing department that after I see the justification of $195, I will pay it. After a week of me requesting this justification, I received an invoice from the Avenue5 billing department. It was an invoice from a 3rd party cleaning vendor, dated on 4/15, more than 45 days after I moved out of the apartment. The invoice also has a bill more than the original $195. It's now $303 because "unfortunately your unit ended up being extra dirty" (using her own word)My partner and I cleaned the apartment thoroughly, even cleaned the inside of the fridge and bath tub. I was told originally that this cleaning fee was a "FLAT RATE", but later it "ended up being extra dirty", so it's no longer a flat rate. With the cleaning we did before moving out, this "extra dirty" claim makes this charge look fraudulent. Even if the invoice is legit, the invoice date was way after we moved out. I am not responsible for keeping the apartment clean for more than 45 days AFTER I moved out. The contradicting justification of flat rate and evaluated rate is unprofessional. For all these reasons, I am requesting it be removed.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **** was advertising one month rent free. However, I did not receive a months free rent. I have paid rent Nov 1 through April. Im being billed again for April due in May. Will be billed again in June since the company is saying there is a delayed in the con-services. The **** is falsely advertising and are applying fees outside my 6 month term-which I have terminated as of April 30.I have all supporting documents that are needed to support this claim.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23183447

      I am rejecting this response because: this occurred at the ******************* location. Complex located ************************************************************************

      Sincerely,

      ******* *****

      Business Response

      Date: 04/16/2025

      Hello,

      We'd like to assist you further. We cannot do this unless we know which property this occurred at. Please provide this information so we may assist.

      Thank you.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to events caused by one of Avenue 5s tenants in our building the electrical room got flooded and has not been fully operational since 03-21-2025. They have been running our building on a diesel generator since. Although we have the generator providing electricity to some of our buildings there are still things that do not work such as the elevator, stairway lights, and locks on our building entry doors. These amenities not having power has caused safety and health concerns to my family who lives on the third floor. My wife and I have called the leasing office numerous times because we have been charged for complete rent, including reimbursed electricity amenity fees and admin. Due to our complete electrical not working, all of our amenities not working, and our leasing office not calling us back and refusing to give us info, I am requesting refunds for those three specific fees and for them no to be charged on next months rent.

      Business Response

      Date: 04/16/2025

      Hello,

      We'd love to pass this along to the appropriate party. We cannot do this until you let us know which property this occurred at. Please provide this information.

      Thank you.

    • Initial Complaint

      Date:04/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 9/14/2024, I applied for an apartment at the named business in this complaint. I paid their $45 application fee using a money order from my bank. My application was denied, so I didn't move in to the complex. Several months later, the business sent me a bill for $90, saying it was a move out fee and another application fee. It was sent to collections, and I have disputed the charges. I just don't want to have this happen to other people, and I think this business is running a scam. Thank you for your attention to this matter.

      Business Response

      Date: 04/16/2025

      Hello,

      We'd like to provide you with support. We cannot do this until we find out which property this occurred at. Please provide that information.

      Thank you.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So the company that I am writing this on, they are the management company for the apartments that I currently stay in which is Wisteria Walk Apartments. I dont believe that I should have to bring an issue to anyone multiple times I believe that after the first time it should be hello fact that I am a paying renter from them hot water is a necessity. There is no reason that I turn on my hot water andits gone in five minutes. Ive already stated to them a new water heater needs to be put into this unit. They have yet to ignore me and state thatoh we just gotta turn the heat up. Thats not the solution to the problem now I get up this morning to take a bath because am disabled and I cannot stand like I want to for a shower. The hot water goes out in five minutes and I have no hot water. The office does not open until AM and this is ridiculous.

      Business Response

      Date: 04/21/2025

      Hello,

      We have discussed this with the property manager and can provide the following context.

      You first stated you were having a problem with his water heater via email on 4.8.25 and we had maintenance go in to look at it.  Maintenance stated the hot water heater was working and turned it up slightly as you said the hot water was not hot enough. 

      You then stated it was leaking and asked for an on demand water heater to be installed on the 9th.  Maintenance went up and the hot water heater was still working and not leaking.  We had not heard anything regarding the hot water until you stopped

      maintenance on Monday,April 14th to say the hot water heater quit working over the weekend.  You had not reached out to the emergency maintenance line to report the hot water heater stopping working.  We went ahead and replaced the water heater

      that day. Confirming this issue is completed.

      Thank you.

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

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