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CompleteCase.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CompleteCase.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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CompleteCase.com has 2 locations, listed below.

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    • CompleteCase.com

      null Seattle, WA 98104-7047

      BBB accredited business seal

    • CompleteCase.com

      701 5th Ave Ste 4200 Seattle, WA 98104-7047

      BBB accredited business seal

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18049598

      I am rejecting this response because:

      This service is to be processed in **** business days; it took from July until the middle of September.  This is NOT the service they advertise, not the service they sold me and not overall acceptable customer service.  They repeatedly told me that they would escalate the problem and nothing was done until I contacted the BBB about it.  Had I not contacted the BBB, I would still be waiting for the paperwork to be filed.   I have had to draft and file my own Separation Agreement and Finding of Facts/Dissolution of Marriage in order to be successfully divorced within the next month because its already taken CompleCase almost three months just to send the initial paperwork to the **************   



      Sincerely,

      ***************************

      Business Response

      Date: 09/28/2022

      We have reached out to this customer and addressed the time delays and offered an apology. Although we cannot go back and change the past, we are doing our best to improve, as we move forward. We did send this customer's documents to the court. We also reached out to the customer and explained that the expedited service they paid for does not expedite the Platinum process. The expedited service only impacts the time in which their forms are available to them, once they have completed the questionnaire and submitted their answers. Instead of waiting 48 hours for their forms to be ready, they are available within an hour. 

      Customer Answer

      Date: 10/05/2022

      They did send them to the court, almost 6 weeks lat.  I had to go to the courthouse and take my own separation agreement and subsequent forms to complete the filing and get the divorce finalized.  They have not done anything they were paid to do, other than mail a check to the clerks office.  

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