Complaints
This profile includes complaints for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 121 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************* made phone calls asking why there was no resolution. Only to be told I needed to start a new support case. On Aug. 3rd I tried to begin another case and couldn't submit bc I no longer had a login or password and received a bounce back email from support that that email directory is not monitored? So, when you click help for forgot password, they responded with this is not a monitored email?! I also called Avalara again and then called Legalzoom to complain that they still have yet to refund me for a service never used and I've gotten NO response. It's amazing how easy they responded to have Legalzoom refund my $40 but getting THEM to respond and refund money i Paid THEM.. IMPOSSIBLE. This company is a disgrace and has no support. I can't imagine if I actually had to use them for a service how awful contacting them may be. I just would like my $349 back. Thanks.
Business Response
Date: 10/28/2022
*****, thanks for bringing your concerns to our attention and giving us the opportunity to assist. We recognize your frustration and sincerely apologize for any inconvenience. In reviewing your account, we noticed that the original refund request was submitted with Avalara License Guidance as the selected service to be refunded. Our team identified that specific order as paid to LegalZoom and therefore closed the refund request on our side. We apologize for the frustration this caused. Since receiving your complaint, our team has initiated the appropriate cancellation on your behalf. The $349 refund is still being processed and may take a few days to complete, but in the meantime we remain committed to supporting you in any other way we can. Please reach out to our team at [email protected] with any further questions or concerns about this matters. Should we not hear from you again, we wish you and your business the best in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.