Complaints

This profile includes complaints for Moneytree, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moneytree, Inc. has 163 locations, listed below.

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  Moneytree, Inc.

  820 SW 34th St Ste D Renton, WA 98057

• 

  Moneytree, Inc.

  9815 State Ave Ste A Marysville, WA 98270-2276

• 

  Moneytree, Inc.

  902 N Broadway Everett, WA 98201-5420

• 

  Moneytree, Inc.

  18645 Sr 2 Ste 400 Monroe, WA 98272-1429

• 

  Moneytree, Inc.

  10437 Pacific Ave S Ste 1 Tacoma, WA 98444-6051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, I purchased the money order in the amount of $1000 from the Moneytree on *************************************** with the receipt attached. I filled the money order out and made payment out to Park on ********. I uploaded the money order through the Domus app, which my apartment complex used to take payment for rent. On February 2, my rent payment was accepted. Then on February 7, I got a notification that my money order had a stop payment on it so I contacted my apartment complex office to ask why my money order had a stop payment on it and they told me to contact *************, so I did the exact same day customer service told me that a **** Raihclaus requested a refund by uploading a picture of the receipt before I even purchased the money order and opted for a check to be sent to her via mail to the homeless shelter in ****. I have been calling ************* to figure out how we can fix this and they are not being cooperative

  Business Response

  Date: 03/04/2025

  Moneytree and ************* have worked together to respond to this complaint and a refund has been issued.  The customer has acknowledged that his concerns have been addressed and that he received the information needed to access his refund.  

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried getting a ACH loan but I accidentally had it sent to a checking account that was closed after noticing that I havent received the funds I contacted my bank and they said it was refunded and returned to money tree so I contacted money tree but they say they have no record of receiving the funds back so we ended up having a 3 way call with my bank and they tell them that it was sent back and that it could take up to 7 days but after 2 weeks money tree still claims they havent received funds back yet so we ended up doing a 3 way call again and my bank provided them with a tracking number after doing so money tree was not able to find any records of the money being returned after a month goes by they keep saying the same thing pushing the date back further and further so now its gotten to the point were no one knows anything they dont know were the money went so now they trying to say that my bank took the money due to my account being closed but it clearly states that it was returned so I had to personally go to my bank to get statements or any other information and had them sent to money tree but they yet again says that the documents are not valid and ended up closing my case and pretty much saying I have to pay the money back I refuse to pay back anything that I never received.

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money tree mistakenly credited a payment to the wrong month. Which led to my account being late, I called and they were supposed to fix this. They did not. As of Oct 17 my total balance was 650. As of oct 23 it is 790 dollars. I called Oct 24 and they explained it accrues 8 dollars in interest a day. Still doesnt add up. Something illegal is happening.

  Business Response

  Date: 12/02/2023

  This Complaint (Complaint #********) was originally filed by the Complainant over a month ago, on October 25, 2023.  This Complaint involved the same Complainant, and was based on the same set of facts, as Complaint #********, which was filed on October 10, 2023. In other words, the Complainant filed two Better Business Bureau (BBB)Complaints (on October 10, 2023 and October 25, 2023) over the same matter, and this matter was resolved fully on October 26, 2023.  As Moneytree stated in its response to Complaint #********, which was submitted on October 27, 2023:
  
  Moneytree, Inc. appreciates the opportunity to address this Complaint.  While we do not agree with the accusations made in the Complaint, we have been working directly with the Complainant to address his concerns.  We have come to an amicable resolution and the Complainant indicated that they were satisfied with our response. Moneytree requests to have this Complaint closed as unfounded.    
  
  Accordingly, Moneytree submits the foregoing in response to Complaint #******** as well as Complaint #********. 
  
  Moneytree also respectfully notes that the BBB website represents that: If your complaint meets our complaint acceptance criteria,your complaint will be sent to the business within approximately two business days.  (*******************************************************). In the case of Complaint #******** and Complaint #********, Moneytree did not receive the Complaints until, respectively, 14 calendar days and 37 calendar days had elapsed.  We value the platform that BBB provides for customers to voice their feedback and complaints; we also understand that BBB handles a large volume of complaints.  However, if it is possible, we would greatly appreciate being notified of Complaints more quickly; as it would allow us to promptly address and resolve any issues, thereby ensuring the best possible customer experience.
  
  Thank you so much.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/27/2023

  Moneytree, Inc. appreciates the opportunity to address this Complaint.  While we do not agree with the accusations made in the Complaint, we have been working directly with the Complainant to address his concerns.  We have come to an amicable resolution and the Complainant indicated that they were satisfied with our response.  Moneytree requests to have this Complaint closed as unfounded.     
  
  Also, please accept our apologies for the delayed response.  We did not receive notification of this complaint until 10/25/23.
  
  In order to assure that Moneytree has the opportunity to respond to any additional concerns in a timely manner, please send future correspondence to:
  
  Moneytree, Inc.
  PO Box 58443
  *********** 98138-1443
  *************************************

  Sincerely, 

  Moneytree's Consumer Response Team

  Business Response

  Date: 12/02/2023

  This Complaint (Complaint #********) was originally filed by the Complainant on October 10, 2023.  Moneytree first received notification of the Complaint from the Better Business Bureau (BBB) on October 24, 2023.  Although Moneytree did not agree with the accusations made in the Complaint, Moneytree did work directly with the Complainant to address his concerns, and came to an amicable resolution on October 26, 2023. The Complainant has indicated that he is satisfied with our response. 
  
  All of the foregoing was set forth in Moneytrees response to the BBB on October 27, 2023, which requested that the BBB close the Complaint as unfounded.  Nonetheless, Moneytree has received a duplicate notification of this Complaint (Complaint #********) over a month later, on December 1, 2023.  Moneytree assumes that the duplicate notification was the result of a technical error; however, Moneytree refers the BBB to its response dated October 27, 2023 and again requests that this Complaint be closed as unfounded.  If this assumption is incorrect (for example, if the Complainant has submitted new information after the date of our response), please let us know.

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 03/23/2023

  Moneytree appreciates the opportunity to respond to Complaint 19577556.  Moneytree did not become aware of the Complaint until receiving the Second Notification dated March 20, 2023 and apologizes for the delayed response.  
  
  After investigating the complainants claim, Moneytree believes that both Moneytree and the complainant have been victims of a third partys criminal fraud, and while its unclear thatas between the complainant and MoneytreeMoneytree should bear the loss, Moneytree will nonetheless cease collection efforts against the complainant as a gesture of goodwill.