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Business Profile

Accountant

Benchmark Accounting PLLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Thomas B

    Date: 07/22/2024

    Bench Accounting was supposed to complete my business taxes over 3 months ago and they continue to delay it but have continued to charge me, debiting my credit card each month $499 since February 2024.When I request an update, they take days to reply, usually they have their own automated reply ***** basically their system does all the work, it's hard to speak to an actual human being, then tell me the delay is due to them needing more information from me, which is false because I had an in-depth review with their coordinator regarding all of the documents they needed and I've provided them all. Also, my business is very small for now, our revenue for 2022 was **** and for 2023 it was around $8k, i don't see why i have to pay $4999 down and $499 a month. I went ahead and quoted with another service provider and they charged me 1/4 of what BENCH is charging me.They hire inexperienced team members who aren't knowledgeable about accounting or taxes (over the months their inquiries have proven such) and they're using this delay tactic to continue to charge me, while my business taxes are now late with the **** I've paid them $6,500 so far this year alone. I'd like to dispute this matter and get a refund. I still don't have my numbers, the service has not been completed, I told them I was not going to use them for this. Then they said they would cancel my ongoing contract, if I wanted to keep working they'd charge me $249 due to my revenue being low. I think I could have had my numbers done in a month, but they made this lag so they could charge the $499 monthly. There have not been a lot of man-hours in this, I know we can work something out. As I mentioned before, I am not expecting my tax returns from them, hence the service has not been completed.

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