Reviews

Review Details

• Review fromCourtney N

  Date: 02/09/2023

  I was a customer here for grooming only the past couple of years. There was a female there who always groomed my dog and I never had any problems. I went in today but was booked with someone else this time. The man said he was the new owner and he was going to groom my dog. He asked me to sign a contract allowing them to charge my card in case they had any injuries with my dog which was a big red flag to me. Then, when we talked about the grooming, the man said he might not be able to cut my dogs hair at 1 inch like I've always done and he might shave him if he has mattes and that would be $100 an hour. Red flag #2. Then I told him I wanted my dogs face rounded instead of of the handlebar mustache kind of cut and again he told me he couldn't make any promises. That was red flag #3. His tone was very controlling and rude. I was in the middle of filling out the "contract" and I told them I had changed my mind. I tore up the contract because it had my personal information on it and asked for my dog back. He told me to give him the torn up contract because it was his property and he would not give me my dog back until I did. I scratched out my personal information and got my dog back and left. Their practices are shady and he wasn't even sure he could cut my dogs' hair the way it's always been cut. I was there just a few months earlier and didn't have any of these problems. He and his front desk office staff were rude, laughed at me when I chose not to leave my dog and even threatened not to give me my dog back over a piece of paper that they were going to throw away since it was already torn up. I will never go back here again and I highly recommend you find another place to groom or board.