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Business Profile

Deck Builder

Petra Decks LLC

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Zenia P

    Date: 08/31/2024

    What an unexpectedly unprofessional experience I had with **** of Petra Decks. At first he seemed kind, we had a lovely conversation and related on many subjects, but he was also very impatient, inconsistent and rude. He lied to me saying he waited 20 minutes at our gate which was untrue based on our texts, then he blocked me due to his own mistakes. This seems to be a theme with him. When I connected with him at the end of June this year we booked a 5pm time slot for him to view the property and at 5:06pm the day of the appointment he texts me saying he had to reschedule because he forgot his phone. I was confused, but I gave him a chance because life happens. Finally he was able to come and do a quote. He came to the property, he wasnt on time but it didnt bother me. We had a great conversation when he came where I thought I had found the perfect guy to build our deck. Then later he texted saying he needed to do some more measurements, I asked when; then he said actually its ok he doesnt need to do measurements anymore. Then some time passed and he said he actually did need to do more measurements. So we had to arrange to meet again, but that was a very busy time for me so it was delayed. Finally we agreed on today, to which he said hed come to our property at 2-3pm; then he confirmed he would be here at around 3pm. I rearranged my plans and agreed. Then at around half past 2 he said he would be at the property in around 30 minutes for measurements, which would be around 3pm, but because he came 10 minutes early and I was in the restroom so I didnt reply to his text of being here 10 minutes earlier. At 3:00 I saw his texts where he said he had arrived (early) and said Im leaving bye at 3pm the time he had said he would arrive originally. He said he was waiting at our gate for 20 minutes which was a lie, he was waiting for 10 because he was early, and I did not expect that. His unprofessionalism was shocking, I couldnt believe it.

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