Reviews

This profile includes reviews for A & E Relocation Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A & E Relocation Services

  3308 Hogum Bay Rd NE # A Lacey, WA 98516

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  A & E Relocation Services

  8535 Commerce Place Dr NE Ste B Lacey, WA 98516-1367

Review Details

• Review fromBarton B

  Date: 10/25/2023

  I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received.PRICE -Charged $25,448.16 to move ****** lbs of household goods from ******, ** to ********, **. That is outrageous! Let that sink in before you give up your information for a "free quote"PACKING -One packer used the bathroom in my house and...I kid you not...pooped on the floor. My 5 year old found it and asked why someone left chocolate on the floor. Just absolutely disgusting and unprofessional -Packers forgot to pack multiple cabinets and had to come back to pack the day of the move -Packers did not put itemized stickers on any furniture or any of the items in the office. This created havoc at the destination as we couldn't get the right inventory count or have numbers in order to file a claim.MOVING -Movers did not listen to me about the entryway to the neighborhood and their truck became stuck. This caused damage to the road and delayed the move.-Movers did not listen to me about the volume/weight of our household goods. My estimate was very accurate as we had just moved 3 years prior and had not bought any significant purchases since then. I told them we needed a full truck but they brought one that was half filled. The remainder had to be shipped by freight -Mover for the freight truck tried to manipulate me into signing documents prior to him doing his job. When I protested he became unprofessional and threw the papers at me.DELIVERY -At the destination, we found that more items were broken than we have ever had in all of our prior moves. Books were placed upon vases without padding. Appliances were dented due to dropped boxes and no padding. Furniture was covered in scratches because it was moved without protection. The claim is so extensive that I've been putting it off because of how many items I'll have to list.

  A & E Relocation Services

  Date: 10/30/2023

  Dear ******:

  
  We offer our sincerest apologies for the many inconveniences you and your family faced during your relocation. Our goal is to provide a stress-free moving experience and it is extremely important for us to know when we do not meet our customers expectations. Since your initial feedback was provided,we have taken disciplinary action on the staff involved with your relocation and they are no longer employed with our Company. While the claims process can seem daunting, we do encourage you to file a claim at your earliest convenience so that the damages may be addressed. Please note, you have 9-months from the date of delivery to file a claim. Do not hesitate to reach out should you have any questions or concerns regarding filing your claim. We would be happy to assist. Again, we offer our sincerest apologies and are hopeful you and your family have settled into your new home nicely. Wishing you Happy Holidays.