Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Sunset Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sunset Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunset Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sunset Air

      5210 Lacey Blvd SE Lacey, WA 98503-2444

      BBB accredited business seal

    • Sunset Air

      PO Box 8208 Lacey, WA 98509

      BBB accredited business seal

    Customer Review Ratings

    3

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kris C

      Date: 11/16/2023

      I run facilities in a commercial setting for over 30 years and I have found that Sunset Air has proven to be the worst company I've ever had to work with in the ********** **, area. Due to there lack of response and follow through, they have no sense of urgency or respect for there customers which is unacceptable by any business owner. I will pay extra to bring a legit company from out of town to work on my equipment and do it right the first time.I will never call on Sunset Air again.

    • Richard L

      Date: 11/08/2022

      We had a wonderful experience having our new units installed by Sunset Air. Our initial contact ****** was great to work with. The installation team of ***, *****, and *******, and the Electricians ******* and ****** were all very professional and did a great job.****** made several trips to our home, confirming our system as the team at Sunset Air put together a plan and identified what system would best suit our needs. The team was able to troubleshoot our old **** furnace and heat pump system. The system was a unique installation in an outside furnace room with a lot of the plumbing running under the home. Removal was quick.The new installation required some custom-designed Ductwork and some changes to the electrical system to ensure proper installation. The installation team was always on time, and when they left, you would never have known they were there; they took everything with them daily.Once the system was complete, we received a comprehensive run-through of the entire system and tips for maintaining the overall system. We were kept informed all the way through the process. *** and ******* went the extra mile at the end and noticed the ** Units were not working correctly because our custom system wasnt providing enough pressure to turn the units on. They spent the time troubleshooting and custom fabricating a workaround on the fly, adjusting to ensure the system was working.We had our County Inspection the next day, and the County inspector was impressed and had great things to say about the installation. We hesitated for years to replace the furnaces because with an old farmhouse, everything turns into a CUSTOM Job and typically is full of heartache and pain with cost overruns and the What We thought was. Not with these guys. They came in, did a fantastic job, and finished not just on time, which has never happened at our home. They Finished Early !!Thank you to the whole team at Sunset Air. Especially our team ***, *****, and *******, a

      Sunset Air

      Date: 11/09/2022

      Thank you so much for your kind words, *******!

    Sunset Air is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.