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Business Profile

Woodworking

Magical Alley Master Wandmakers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking.

About

This business has 1 alert

About This Business

We make custom magic wands, and I'm also a cabinet maker.

Years in Business: 21

Business Details

BBB File Opened:
12/20/2017
Business Started:
1/1/2004
Type of Entity:
Sole Proprietorship
Business Management:
Mr. Timothy Wood, Manager

Additional Contact Information

Principal Contacts
Mr. Timothy Wood, Manager
Customer Contacts
Mr. Timothy Wood, Manager

Additional Information

Refund and Exchange Policy
For Pre-made Wands:  Customers have 30 days from the date of receipt, if they are unsatisfied, to return the wand to Magical Alley and receive a full refund or have the amount credited to their customer profile to be later used towards another purchase. It is once the product has been returned to Magical Alley's possession, that either choice will be fulfilled to the customer.  

For Build-a-Wands: A full refund will be granted to the customer should the order not be completed at the time of the refund request. Upon receiving the order, customers may receive a refund or credit for their order once the wand is returned to Magical Alley's possession unaltered and undamaged.

For Custom Items: All custom made items are as-is items. These works are created to the customer's specifications and ideas only. Therefore, these items are non-refundable. Pottermore Wands are included in the Custom Items category.
Business Categories
Woodworking, Artists

Latest Reviews

  • Nick C

    "Complete scam. I paid $61 for a wand back in December of 2021." ... Read full review

  • Zachary M.

    "I ordered from us company in November of 2021. A few months after, I reached out, and they claim their worksite was flooded." ... Read full review

View all Reviews

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