Complaints

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• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20402669
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************to clear the property (and security deposit retured) without adequately addressing the damages (to the walls in living room and dining room), and other maintenance items that should have been assessed to the tenants prior to move-out. I had to spend approximately $6000 to repair the damages to the walls and return them to move-in ready conditions. The items in the T Square properties furnished punchout list were not completed, despite fraudulent claim that it had been. As a result, I had to wait 90 additional days to get the property rented, incurring additional financial burden, due to T Square properties' negligent behavior and breach of contract.

  Business Response

  Date: 08/01/2023

  We appreciate the feedback and have addressed this with you multiple times in the past.

  Based on the painting invoice you provided,it appears you elected to have virtually the entire home repainted at a much higher cost than we had assessed for.  It was not our assessment that an extensive painting needed to be done.  Instead, we had recommended spot painting, For and estimated amount of just $539.  The tenant did reimburse you for their portion through their security deposit.  We do not believe a full painting at the expense of the tenant would have been a warranted.  Nevertheless, this is apparently what you elected to do at your own cost and for your own benefit. 

  Any damage to your home is the responsibility of your tenant, not T-Square Properties.  It is the tenant that has an obligation to return your home in the same condition, less normal wear-and-tear, not the management company.  We believe the Tenant did reimburse you fairly.  Our management agreement and statute (RCW *****) are clear on this.  The risk of tenant damage and risk of collecting are simply inherent risks of owning rental property.  Of course, a management company cant guarantee a tenants actions.  Since you terminated our management agreement, we would have no authority to pursue collections, however, you do have recourse back to your tenant should you choose to do so, although we dont think there is any legal basis for doing so. 
  Contrary to your comments, we are confident that T-Square Properties has performed all management obligations through the term of our management agreement and that any maintenance items charged to you, as the property owner, were for those that the owner is legally responsible for.   

  Customer Answer

  Date: 08/01/2023

  I do not accept the response provided by the business, as they did not follow, in good faith, the terms of the management contract.

  The management company allowed the tenants to clear the property and refunded the security deposit while there were still maintenance items (tenant respsonsibility) and damages to the walls (not addressable by spot painting, as shown in the photo that required not only repairs to the walls, but painting). In addition, the management company allowed the tenants to paint the walls to a different color of tan (not the standard white paint), which makes spot-painting virtually impossible. The management company, after tenant move-out in October, declared that the property was ready for move-in by end of November and began advertising on my behalf.  After two months of inaction, I decided to terminate the contract with T Squares in January of 2023 (several late responses and basically no movement on prospective rental activity).

  Only when I terminated the contract with T Squares, and hired a new management company to conduct a walk through of the property, did I find out the extent of the damage and lack of maintenance activities (despite charging 10+ hours of labor that did not fully address all items that should have been repaired). The damage to the walls and repainting did require painting of all the walls that were painted to non-standard tan paint (without my approval). $539 does not cover the "spot paint" repairs recommended by T Squares, as spot painting in this case is virtually impossible, as we do not know the shade of paint what was used to paint the dining and living rooms (entire first floor).

  In all, the management company acted in extremely bad faith, with gross negligence and basially taking advantage of landlords who cannot be present to check on the status of the property (active duty military stationed overseas in *******).