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Business Profile

Security System Monitors

Distinctive Audio & Video

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for Distinctive Audio & Video's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ra X

      Date: 10/16/2023

      Stay away from this company. What a terrible experience. We bought a house that was previously installed by this company. Name of the room need to be revised to our needs and camera record to be accessible. We also need to move a few TV screen between rooms and set up proper wiring. ****** came and quoted $3400. We could have asked handyman to set up TVs for a few hundreds but thought let one company handle all. They sent a few semi-trained young guys and after 3~4 days barely getting anything done except TVs. Sure enough they have no clue about Lutron system and only allow camera view real time but no access to record. They also took Lutron installation certificate and keypad that previous owner ordered and never came back with keypad engrave that suppose to be delivered. After many months' begging they came back a few times and could not getting programming done. ****** first trying to delay with any excuse and finally **** We engaged another company whose technician spent 3 hours and fixed all pending issues. ****** finally agreed to refund 90% (in writing) of course the check never came and they refuse to return Lutron keypad which we need to engrave that will cost at lease a few hundreds to re-order.

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