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Business Profile

Fiber Optics

Lumos Networks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fiber Optics.

Reviews

Customer Review Ratings

2.05

Average of 21 Customer Reviews

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Review Details

  • Brian A

    Date: 05/08/2023

    COMPLETELY UNACCEPTABLE TO ABANDONE YOUR CLIENTS.
    Lumos has 5mbps DSL going to 32 homes on a dead end 1/2 mile road. All utilities are underground for safety from the trees (which eliminates weather related maintenance costs). We have been ignored for any sort of broadband upgrades for the past 3 years I have been trying. At one point they looked like they were going to do something, and then poof, gone. They are now offering FiberOptic Internet to their NEW clients (or, easy to access clients) for $50 dollars a month and continue to charge $58 for their ancient DSL. The homes on our lane have paid collectively more the $160,000 for DSL in the 8.5 years we've lived here. Yet we get the "we cant because of the cost" line. They can, they're just too cheap. They are too cheap to take care of their existing customers and we feel abandonded. If you can, avoid Lumos with all your might. Had I known it was going to be like this with no upgrades, ever, I wouldnt have purchased a home here.

Lumos Networks, Inc. is NOT a BBB Accredited Business.

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