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Business Profile

Hardware Sales

Northwest Ace Hardware

Reviews

This profile includes reviews for Northwest Ace Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northwest Ace Hardware has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Northwest Ace Hardware

      2303 Williamson Rd., NE Roanoke, VA 24012

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    • Northwest Ace Hardware

      7650 Williamson Road Roanoke, VA 24019

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    • Northwest Ace Hardware

      2650 Lakeside Drive Lynchburg, VA 24501-6921

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    • Northwest Ace Hardware

      432 E. Ridgeway St. Clifton Forge, VA 24422

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    • Northwest Ace Hardware

      1188 Mica Road Ridgeway, VA 24148

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    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

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    Review Details

    • Review fromChristopher S

      Date: 08/19/2024

      I’ve been a customer of Northwest Hardware for over 30 years. I have exclusively purchased ***** products from them for my contracting / landscaping / mowing business. I’m sad to say after the issues with my ** *** ***** pressure washer over the past year I will no longer do business with Northwest Ace Hardware. Their service techs are incompetent and are not customer friendly at all. They are quick to blame the customer for equipment and workmanship failures. They do not stand behind their work at all. This past experience has been so bad I’m thinking of changing all my equipment from ***** to ****. I would warn and encourage everyone not to buy your ***** products at Northwest Ace Hardware or have your current equipment serviced there. They are very eager to replace units and major parts as opposed to knowing how to repair them effectively. I regret every dollar of the thousands of dollars I’ve spent with them.

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