Reviews

This profile includes reviews for The Composite Guys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Composite Guys

  11815 Fountain Way STE 300 Newport News, VA 23606-4448

  
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  The Composite Guys

  900 Commonwealth Place, Suite 200 Virginia Beach, VA 23464

  

Review Details

• Review fromDiana and Fred R

  Date: 02/07/2025

  Please shop around before using this company, especially for any Trex deck work! We hired this company in December 2022 to replace our wooden deck with Trex. The job was completed, with several re-dos, and then paid in full. Six months later, we started having issues and John the owner sent over his punch-list guy to do the repairs. Their guy noticed many other issues that needed repairing, that we were unaware of. After many no-shows, he finally came over to start repairs by removing handrails and some of the floor boards. This is when he pointed out other mistakes made during install and issues that needed to be addressed PRIOR to going forward with the initial project, but were actually covered up during installation. He said he needed to get more materials and left without making the deck safe, including no handrails or even a rope.... and we are 9 feet off the ground! After many no-shows and repeated excuses, my husband reached out to owners John and Todd and asked them to PLEEEEASE come fix our deck. They stated it was a "structural" issue. They offered to come put back up the materials that were removed and laying out in the yard, without correcting any of the original issues. We stated we wanted out deck put back up, but in accordance with the contract that we signed and paid for. They said NO. We hired another contractor to do the job, which turned out beautifully. We sued the Composite Guys for a refund and received a judgement against them on August 2024. After many months of pursuing them for payment with no response, we had to consult a collection attorney and serve The Composite Guys a summons in Garnishment. We returned to court January 2025 and received payment in full..... finally! I can only give this Company a one-star but they deserve zero!!

• Review fromTara M

  Date: 07/12/2024

  I am writing this review to share my personal experience with potential consumers about this company. It is important to understand I don't have an AXE to grind! However, it is very important to share information that can help another consumer before he/she considers a contract with this company. I will admit, I met with the owner in person (July 2023). We discussed all of the particulars regarding the replacement of my two-story deck. Contracts and a large down payment were exchanged! Due to a family function, I asked for all worked to take place after SEP 2, 2023. After this date, I reached out to the company to inform them I was ready to get the ball rolling. On SEP 6, multiple things were going on simultaneously! Employees arrived on time, supplies were delivered, and the demo began! Needless to say, I had the biggest smile on my face. But as time rolled on, it always seemed to be one issue after another that kept the project from moving forward! To make a long story short, in April...YES, I said April, I could not get the facts I needed from the company, so I decided to go to the planning board to find out if there was anything I could do! That is when I learned the planning board was waiting on additional information from the owner...ME! I scrambled to comply as quickly as possible and updated the Company owners. The PERMIT was approved APR 23, 2024! In my opinion, the company did not do their due diligence by keeping me abreast of all NEWS good, bad or indifferent! I would have done anything they asked! But how could I act on something if I had no knowledge! I wish someone from the company would have shared this piece of critical info! Instead, it held up work for months, and all I received in the interim is unfulfilled promises which frustrated me to no end! Even after the permit was received no action. I decided to fire them & hire another company! Please understand, communication is the key to success, without it we all fail.

  The Composite Guys

  Date: 07/17/2024

  I am replying to this review and will explain how bogus,unfair and completely ridiculous this claim is. Ms ******** and M* ****** hired us initially to pour a concrete pad for their swim spa. When contracted we began the work immediately finished in roughly 2 days and they were extremely happy and satisfied and were able to have their spa delivered immediately. Couple weeks after they had us come out and contracted us to change their existing two level deck and add ground level deck that goes out to the yard and around the spa. Ms ******** asked if we could start immediately because she was getting married and wanted to use deck and yard for wedding party, we obtained a permit for exactly what you desired. We did the first part of job which is demolition and dug the holes for the footers and ordered inspection 1 of 3. The inspector came out and shut the job down because of 2 things, 1. He said the deck is too close to the waterline and would have to get environmental approval and also your supports for your upper deck were declared structurally not compliant/unsafe. So first thing we had to do is go thru the environmental review department which took months for them to come out and review everything, not our fault. 2nd thing is because of structural issues and elevation they wanted and engineering review, in which we hired and paid OUT OF OUR POCKET almost ***** dollars. The review came back and made us revise the plans which required us to replace supports and change layout of deck in the yard. This required you to remove concrete pad and move it over and re pour it. I sent you change order to handle all of this for you and weeks if not months went by after new plans were approved waiting on your response to additional costs/work involved. Then you told us you would take care on concrete removal and re pour on your own so more weeks went by waiting on you. You never had work done and then decided you wanted us to do all the work but you didn’t want to pay any additional money because the new layout was less sq ft and you thought that would offset the change order which is impossible due to the structural work and ground work with concrete needed. You then after nearly a year agreed to a unfair price which we accepted and put you next in line to start, we scheduled you to start and we had literally 2 weeks of on and off rain which delayed the start. We then gave you a start date and our guys didn’t show up that morning due to a mis - communication and told you myself and assured we would start in 2 days as we needed to wait for our high level skilled workman to handle this job, then you called next day and cancelled whole project. Lastly your Attorney called reached out with letter for your initial deposit back in which we settled on an amount that subtracted our work already done and gave you check for ******* with assurance there would be no defamation in which obviously you not obliging by. These undue actions on your part is what hurts small businesses reputation and we are demanding you retract this review to avoid litigation for defamation. We The Composite Guys would be happy to provide the *** or anyone with any documents needed to back up our claims.

• Review fromDiana B

  Date: 10/27/2023

  The Composite Guys had a competitive price on redoing my deck from wood to composite. Wardell was the contractor who did the construction work, and did an amazing job! He had great attention to detail and added extra touches to make my deck just like he would build it for one of his sisters. The deck is beautiful, and very well built. It will outlast my lifetime. I give The Composite Guys a five star rating, and Wardell was amazing .

• Review fromMaryAnn M

  Date: 08/29/2023

  My deck replacement had its challenges. In most construction jobs there are bumps in the road. When these bumps happen it is how the company handles the situation that really defines if you have picked a good one. I had to contact the company may times and when the owners got involved, they tried to rectify all the issues. It was a frustrating situation where grace had to be a consistent part of the process. One thing I would recommend if you chose this company is to make sure you have a project manager assigned. Hopefully they will communicate with you, and you won't have as many bumps as I did. I can honestly say that when all is said and done, I have a solid deck built. Now would I hire this company again, possibly they have a good product and have been generous in their handling of my issues.

• Review fromLarry R

  Date: 08/09/2023

  This is a review of the entire process of replacing our 14 x 44 wood deck with a mid-level composite trex deck. The work was completed from July 16 to August 2. It was a complete demolition and replacement of the infrastructure and decking to composite with current building codes. The good: The deck work crew and project manager assigned to this task demonstrated a exceptional level of skill and professionalism throughout the entire build. Asia, the project manager, and his crew of James, Frank, Todd and Matt were nothing short of exemplary. The crews craftsmanship and attention to detail were displayed in every aspect of this build. There is nothing like watching a group of skilled people take raw materials and transform it into a beautiful and sturdy structure. Building permit procurement is also part of the service. Asia managed the workflow to insure the schedule was met. Communication was very strong between us and the crew. We were well informed about every phase of the project on their end, and our questions/concerns were addressed. This open and transparent communication, made all the difference in the world, and established a strong sense of trust between us. Things that could have been better: Upper management/Sales interaction was not as good. After going thru three different contracts, with material not being on hand as promised, or not “being sold” anymore an accord was reached after spirited conversations. There is an small disconnect in communication between the people on the ground and upper management. In conclusion I would use and recommend this company again with the following caveats. Know what terms and what the entire process entails. Ensure that the materials, in the contract, are on hand! Hold upper management accountable. The price point was good and the deck is incredible! Upper management after voicing our concerns did try to make things right … this is why they get a five star review..

• Review fromSteve C

  Date: 09/12/2022

  We are extremely pleased with our 2 new decks installed by the Composite Guys here in Yorktown Va. Will and Jason installed a new 2nd story deck off our bedroom and a large 18'x20' lower deck and we're wonderful to work with. Very professional and attentive to our specific needs and requests. We chose a "Tiki Torch" color Trex and the results are amazing. Thank you Composite Guys for your fantastic work.
  Steve

• Review fromGreg W

  Date: 09/03/2022

  We are very pleased with the excellent job that Romaro and his team did building our deck. They were professional, courteous, and very meticulous with detail.

  The Composite Guys

  Date: 09/06/2022

  Thank You Greg for the kind words, enjoy your new deck!