Reviews

This profile includes reviews for Langley Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Langley Federal Credit Union has 10 locations, listed below.

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  Langley Federal Credit Union

  PO Box 120128 Newport News, VA 23612-0128

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  Langley Federal Credit Union

  4822 Geo. Wash. Mem. Hwy. Grafton, VA 23692

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  Langley Federal Credit Union

  415 Wythe Creek Rd. Poquoson, VA 23662

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  Langley Federal Credit Union

  3140 Geo Wash Mem Hwy Hayes, VA 23072

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  Langley Federal Credit Union

  12644 Jefferson Ave. Denbigh Branch Newport News, VA 23602

Review Details

• Review fromChris D

  Date: 05/15/2025

  Langley is easily the worst run bank I've ever had the misfortune of dealing with. The only reason I put up with them at all is because I can't afford to pay off the rest of my auto loan immediately. When I first started with them everything was fine, aside from the fact that if you didn't log into your account every 3 months they would delete your login information from their site (why? Why would that be a feature?).
  Then in the summer of 2022 they changed something in their system, and two months later I got a late payment notice in the mail because they deleted my autopay information and didn't tell me.
  Now, in 2025, I just discovered that once again they have deleted my banking information from autopay and I owe **** instead of my normal $***. The kicker, I can't add my own checking account because my wife is the primary on that account, despite the payment coming out of that account for over 6 months.
  These people clearly cannot figure out how to do the simple things, I would highly advise you take your banking business to nearly any other institution.

  Langley Federal Credit Union

  Date: 05/19/2025

  We are sorry to hear about your experience and would love to discuss your options to ensure you have a better experience paying on your loan moving forward. We will be reaching out to you using the email provided in this review to obtain the best time and channel to contact you. We look forward to connecting with you soon.

• Review fromChristopher H

  Date: 04/25/2025

  This Credit Union is very inadequate.
  My credit score was recently impacted because their online feature deliberately makes it difficult to enable auto payment. I then left the country to mobilize with my Reserve Unit and, while away, had no access to my mailbox. They only sent notices of my missed payments (solely because my auto payment was not set up "correctly") via physical mail, which I could not access while overseas for Reserve Service. I attempted to work with them to help remedy my credit score, but they refused. I now have 80 fewer points on my credit score because I chose to go overseas in service to my country.

  Langley Federal Credit Union

  Date: 05/08/2025

  Hi Chris- We understand how frustrating this situation must have been, especially while serving overseas, and we sincerely appreciate your service. Our goal is always to provide a smooth and convenient experience for our members. The appropriate team has reviewed your case, and your automatic payment it currently setup correctly. We apologize for any inconvenience this has caused and thank you for sharing your feedback. If you need further assistance, we’re here to help.

• Review fromThomas L

  Date: 03/13/2025

  I will never again deal with Langley Federal Credit Union if they were the last financial institution left on the face of the earth! paying off my vehicle loan and receiving the title has been an absolute miserable and tiring process. I have been given incorrect information, misdirected and honestly been ran around in circles trying to get this process completed, absolutely pathetic! I will never recommend anyone to do business with them.

  Langley Federal Credit Union

  Date: 03/24/2025

  Mr. *********, paying off a vehicle is an exciting accomplishment, and we are sorry to hear that there were challenges in receiving your title. We were able to gain some insight into your experience and would like the opportunity to speak with you.

• Review fromWilliam F

  Date: 01/09/2025

  Applied for additional loan amount of $**** paid off a $****** car loan and was denied but offer me $******* with a $****** coming back to me how disrespectful is that with a income of $******* this clearly discrimination. And I don't want to bank with them anymore

• Review fromSeth J

  Date: 11/26/2024

  ZERO STARS
  BEWARE!!! they will permanently block your debt card if they detect any suspicious activity without verifying if the transactions were legitimate, and refuse to make it right.

  Langley Federal Credit Union

  Date: 12/04/2024

  Thank you for taking the time to speak with us to share your experience. This feedback is invaluable as we work to improve and enhance your experience going forward. We appreciate the opportunity and look forward to continuing to support your financial needs.

• Review fromJennie B

  Date: 11/24/2024

  Poor customer service on weekend literally have had to call 4 times and no one has been able to cancel my card for fraudulent services. Been on hold for an hour. Asked the manager what she did she couldnt tell me what she did in her job description.
  I think it would be better if AI took over there jobs. Because a robot has more empathy then they do working there which is sad to say because robots have no empathy. Plus customer service is longer getting help for a card replacement then if i was speaking to a robot. Other banks have good customer service on weekend. But this staff needs to be fired and given a whole new staff or AI needs to take their jobs. Maybe they are losing their contract with langley and thats why their work productivity sucks right before christmas. One can only hope.

  Langley Federal Credit Union

  Date: 12/04/2024

  Thank you for taking the time to speak with us to share your experience. This feedback is invaluable as we work to improve and enhance your experience going forward. We appreciate the opportunity and look forward to continuing to support your financial needs.

• Review fromMichael T

  Date: 11/05/2024

  Sounds to me like a lot of the ppl that are complaining are either elderly or not managing their account alerts and / or finances properly/diligently. This institution is literally one of the best banking institutions I've ever had the pleasure of dealing with. I've been with them for a little over 8 years, and they've given me great financial opportunities often without me requesting them. Also, they've given me grace on multiple occasions. Their customer service is very prompt, courteous, attentive, and very informative when it comes to my customer service needs. I'm greatly appreciative to have them as my banking institution. Great company to me, truly top tier.

  Langley Federal Credit Union

  Date: 12/02/2024

  Thank you for taking the time to leave a review and let us know how we are doing. We are excited to hear that our team continuously exceeded your expectations and made your experiences memorable. We look forward to continuing to serve your financial needs.

• Review fromSadia Z

  Date: 10/02/2024

  ONE OF THE WORST BANK AND WORST CUSTOMER SERVICE THEY BEAT EVERYONE..:: spent 2 hrs trying to make a payment on my auto loan. Still no one was willing help. Worst experience ever

• Review fromIssa M

  Date: 09/08/2024

  My physical debit card was stolen along with my phone and I reported multiple unauthorized transactions on or around August 17th, 2024. I called multiple times thereafter & i was informed there were no updates as to the status of my claim and that my online access would be locked for the time being outpost leaving unable to access my provisional credit which I really need. Today on September 7th I was informed that my claim had been denied. I am beyond shocked at this and I am awaiting the documentation used but this is wrong and very unfair. I reported the fraudulent charges promptly and I’m being punished by Langley. I have asked for the claim to be reopened and it needs to be corrected as soon as possible! I need my money and access to it.

  Langley Federal Credit Union

  Date: 09/11/2024

  Thank you for your review. Your feedback is valuable to gain insight on your recent experience. After completing a thorough review of your disputed transactions, it has been determined that no error has occurred. Your claim has been completed with the standing decision.

• Review fromCharlisa D

  Date: 07/31/2024

  I have been a member of Langley Federal Credit Union in some aspect of my life since I was 12 years old. I had never used any services outside of the banking. We started using the Insurance department because of the convenience and it was offered, we thought why not. Well recently this last company they assigned us to for auto insurance, ******** ******* has decided to cancel our policy for a fault that was clearly not our fault. I was in a no-fault accident on vacation. The adjuster for the insurance started asking her questions and asked was the vehicle used for ridesharing, well I had just started ******** for like 4 days a couple of weeks prior and showed her proof. She stated that since we did not disclose when we got the policy it was a violation. How does that fall on us and we went through Langley as a third party who never ever in all the years we had insurance, asked these questions? I even reached out to other insurance companies and they all said the same thing, that We should not be held at fault because that was Langley's job and the fact that I was on vacation at the time and one had nothing to do with the other. Never again will I use them for anything other services and Will Not recommend to any one else as I used to in the past. BEWARE of these scammers. Thankfully we were able to get other coverage, but not before I had to pay ***** out of pocket to have my car repaired myself. Very, Very Bad Business!!!

  Langley Federal Credit Union

  Date: 08/29/2024

  Charlisa, we are sorry to hear you were involved in a car accident. We hope you are okay. When obtaining insurance through Langley Insurance Agency, you have to disclose if any vehicle you are insuring will be used for commercial, or business purposes.