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Business Profile

Patios and Decks

Deck Creations

This business is NOT BBB Accredited.

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2

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Review Details

  • Greg g.

    Date: 09/18/2022

    We signed a contract w Deck Creations in Sep of 21, they promised to start no later than 16 weeks later and started about 30 weeks later. They promised a completed project 4-6 weeks after starting and finished in about 18 weeks. During that entire time we had both a large dumpster and porta-potty in our driveway. We engaged them to design/build both a composite deck and paver hardscape area. During the deck construction the subcontractor was fired and at least one inspection was failed by the county. We were contacted directly by the subcontractor about re-hiring them, this made the situation particularly awkward. The deck was finished by another contractor who had to tear down at least half of what was previously done. The hardscape area was completed by a single subcontractor. The resulting space was short about 2.5 feet in width, leaving us ***** sq feet less room around the fireplace than contracted. This was space was especially important to us since it is around the fireplace(center) of the hardscape area. During the process I never got the impression that our project manager had command of the project or was really looking out for us. Ultimately, Deck Creations admitted that the space was indeed short the space around the fireplace sitting area as designed. They offered no remedy, only to waiver the small final residual payment and leave the project. I honestly believe I would have ended up with a better outcome by hiring subcontractors on my own. I also regret not taking the time to understand the details of the contract they had me sign. In hindsight I should have paid closer attention to the extensive protections afforded to them at my expense.

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