Reviews
This profile includes reviews for Stewart Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 333 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNicole C
Date: 06/14/2022
The teams were both quick and polite. They made sure not to snack furniture off of anything and cleaned up after themselves as they went.
Stewart Moving & Storage
Date: 06/15/2022
Thank you so much for sharing your move experience- we'll be sure to share your feedback with your crew; they will be glad to hear it.Review fromLauren S
Date: 06/14/2022
We've moved 4 times in the last 5 years, and Stewart Moving was by far the best experience we've had. They picked up and delivered on the days that they said they would, were careful with our things, really knew what they were doing, efficient, organized, and just kind people. Made the out-of-state move from NC to VA so much less stressful than other moves.Stewart Moving & Storage
Date: 06/15/2022
We were honored to help your family with your relocation. Thank you so much for sharing your experience and we wish you the very best settling into your new home :)Review fromMadison M.
Date: 06/10/2022
Absolutely deplorable customer service. The crew was efficient and professional. Were very disappointed with company overhead. They tried to pack and load in one day after we were told multiple times pack two days and load another day. We experienced multiple storms throughout the day, and had many of our belongings rained on and some had to be repacked. When we called about our things getting wet and rescheduling a pick up date after we were originally told a different date and were basically told “that’s not happening, sorry”. Movers stopped wrapping our items and furniture after they were told by their boss they weren’t loading us. We were told we would have a rescheduled pick up date by the end of pack out and have not received anything.Stewart Moving & Storage
Date: 06/13/2022
Ms. ******- We regret that we cannot control the couple rain showers that presented themselves on your move day. However, before we left (at your request) we ensured that you and your carrier were aware of our blackout schedule for rescheduling capacity was out to about mid July- we were shocked that you still wanted us to leave. Considering that we found a way to get your services rescheduled for today, 6/13- hopefully you will circle back and amend this unwarranted 1 star review. Either way- we wish you the very best with your relocation and we thank your husband & family for your service.Madison M.
Date: 06/21/2022
********, Thanks for your reply. We had in writing that our pack out date was supposed to be 6/13 regardless. You are correct that when movers arrived and told me it was all on 6/9, we were told there was no availability other than 6/9 for our full pack and load. It was actually your movers that mentioned to us calling to reschedule because of how many times our things were rained on, the drying process we were going through, and the back and forth they were experiencing with our goods in the driveway during the rain. I wish I could control the weather, but the options were have our personal effects, antiques, military gear ruined after it was rained on multiple times or reschedule. The claims process for our effects would have been tremendous, so we called Stewart to see what we could do. This was after two thunderstorms had come through and our goods were left in the driveway and had to be brought into the garage. The one star review was warranted, as stated the customer service was deplorable. When we initially called Stewart, we were told it was unfortunate our things could potentially be ruined. The only reason the 6/13 date was scheduled was because I then reached out to the TPS supervisor and had to get them involved. We appreciate the accommodation, but it was not because Stewart moving understood our dilemma and felt urged to give us a new pack out date. Both crews we had were efficient and professional, and our crew on the original pack out day did all they could to protect our belongings, but unfortunately many things were still rained on.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.